Items where Subject is "H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management"

A

Al Ariss, A. and Syed, J. (2011) Capital Mobilization of Skilled Migrants: A Relational Perspective. British Journal of Management, 22 (2). pp. 286-304. ISSN 10453172 . The full text of this publication is not available from this repository.

Alltimes, J.E. (1999) The organisation of innovation in services. International Journal of Service Industry Management, 10 (2). pp. 261-262. ISSN 0956-4233. The full text of this publication is not available from this repository.

B

Baden-Fuller, C and Dean, A. and McNamara, P. and Hilliard, B. (2006) Raising the Returns to Venture Finance. Journal of Business Venturing, 21 (3). pp. 265-285. ISSN 0883-9026. The full text of this publication is not available from this repository.

Baden-Fuller, C and Dean, A. and Namara, P. Mc (2002) Capturing the Value of Exploration with Option Contracts. In: Academy of Management, Denver, Colorado. (Unpublished) The full text of this publication is not available from this repository.

Barnes, B.R. (2005) Is the Seven-Year Hitch Premature in Industrial Markets? European Journal of Marketing, 39 (5/6). pp. 560-584. ISSN 0309-0566. The full text of this publication is not available from this repository.

Barnes, B.R. and Carroll, A. (1999) The Impact of Culture on Relationship Marketing: Was it Good for You? In: Academy of Marketing Conference, Stirling, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Chakrabarti, R. (2006) Motivation in Buyer-Seller Relationship Exchange: An International Agent/Distributor Perspective. In: Academy of Marketing Conference, Middlesex, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Chakrabarti, R. and Palihawadana, C. (2006) Investigating the Export Activity of SMEs in International Healthcare Markets. Journal of Medical Marketing, 6 (3). pp. 209-221. ISSN 1745-7904. The full text of this publication is not available from this repository.

Barnes, B.R. and Kitchen, P.J. and Spickett-Jones, J.G. (2002) Integrated Marketing Communications. In: Academy of Marketing Conference, Nottingham, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Lam, F.Y. and Lynch, J.E. (1999) Internal Marketing in Financial Services: A Case Study. In: Academy of Marketing Conference, Stirling, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Leonidou, L.C. and Talias, M. (2006) Exporter-Importer Relationship Quality: The Inhibiting Role of Uncertainty, Distance and Conflict. Industrial Marketing Management, 35 (5). pp. 576-588. ISSN 0019-8501. The full text of this publication is not available from this repository.

Barnes, B.R. and Lynch, J.E. (1999) Relationship Marketing (RM) and the Medium Sized Enterprise (MSE): An Exploratory Study. In: British Academy of Management Annual Conference, Manchester, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Naude, P. and Michell, P.C.N. (2005) Exploring Commitment and Dependency in Dyadic Relationships. Journal of Business-to-Business Marketing, 12 (3). pp. 1-26. ISSN 1051-712X. The full text of this publication is not available from this repository.

Barnes, B.R. and Sheys, T. and Morris, D.S. (2005) Analysing Service Quality: The Case of a US Military Club. Total Quality Management and Business Excellence, 16 (8/9). pp. 955-967. ISSN 1478-3363. The full text of this publication is not available from this repository.

Barnes, B.R. and Yen, D.A. (2006) Do Chinese and Western Business-to-Business Relationships Share Similar Behavioural Constructs? An Exploration, Concept and Research Agenda. In: Academy of International Business Conference, Beijing, China. The full text of this publication is not available from this repository.

Barnes, B.R and Carroll, A. and Lynch, J.E (2000) Relationship Marketing and the Medium Sized Enterprise: An Exploratory Study. In: Academy of Marketing Conference , 5-7 July, 2000, Derby, UK. The full text of this publication is not available from this repository.

Barnes, B.R and Gregory, M. (1997) War, Peace and Sustainable Development: Issues of Land Mine Clearance. In: Strategic Planning and Development Conference, Developing Economies in Perspective. The full text of this publication is not available from this repository.

Barnes, B.R. (2007) Analysing service quality: The case of post-graduate Chinese students. Total Quality Management and Business Excellence, 18 (3-4). pp. 313-331. ISSN 1478-3371. The full text of this publication is not available from this repository.

Barnes, B.R. (2007) Comparing service quality among EU and international postgraduate management students. The International Journal of Management Education , 6 (1). pp. 15-25. ISSN 1472-8117 . The full text of this publication is not available from this repository.

Barnes, B.R. and Berthon, P. and Pitt, L. and Merwe, R. van der (2007) Analysing Theory Networks: Identifying the Pivotal Theories in Marketing and their Characteristics. Journal of Marketing Management, 23 (3/4). pp. 181-206. ISSN 0267-257X. The full text of this publication is not available from this repository.

Barnes, B.R. and Carroll, A. (2000) A Relationship Marketing Pilot Study of British and French Medium Sized Medical Firms. International Journal of Medical Marketing, 1 (2). ISSN 1745-7025. The full text of this publication is not available from this repository.

Barnes, B.R. and Davies, A. (2001) Exploring the drivers of product portfolio development: A case study of a medium-sized enterprise competing in a global market. International Journal of Medical Marketing, 1 (4). pp. 340-350. ISSN 1469-7025. The full text of this publication is not available from this repository.

Barnes, B.R. and Fox, M.T. and Morris, D.S. (2003) Exploring the Linkage between Internal Marketing, Relationship Marketing and Service Quality: A Case Study of a Consulting Organisation. In: 8th World Congress for Total Management, United Arab Emirates. The full text of this publication is not available from this repository.

Barnes, B.R. and Kitchen, P.J. and Spickett-Jones, J.G. and Yu, Q. (2004) Investigating the Impact of International Cosmetics Advertising in China. International Journal of Advertising, 23 (3). pp. 361-387. ISSN 0265-0487. The full text of this publication is not available from this repository.

Barnes, B.R. and Lynch, J.E (1998) Relationship Marketing and the Medium Sized Enterprise. In: Academy of Marketing Conference, Sheffield, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Morris, D.S (2000) Revising Quality Awareness Through Internal Marketing: An Exploratory Study Among French and English Medium-Sized Firms. Total Quality Management, 11 (4/5/6). S473-S483. ISSN 0954-4127. The full text of this publication is not available from this repository.

Barnes, B.R. and Naude, P. and Michell, P. (2007) Perceptual gaps and similarities in buyer-seller dyadic relationships. Industrial Marketing Management, 36 (5). pp. 662-675. ISSN 0019-8501 . The full text of this publication is not available from this repository.

Barnes, B.R. and Palihawadana, C. (2001) Internet Marketing - Experience of Used Car Sales Firms in Britain. In: Academy of Marketing Conference, Cardiff, UK. The full text of this publication is not available from this repository.

Barnes, B.R. and Palihawadana, C. (2004) The Measurement and Enhancement of Service Quality in Dental Healthcare. Health Services Management Research, 17 . pp. 229-236. ISSN 0951-4848. The full text of this publication is not available from this repository.

Barnes, B.R. and Prinsloo, M. and Pitt, L. and Tudhope, L. (2007) Physician Compliance and Market Demographics. Journal of Medical Marketing, 7 (1). pp. 64-70. ISSN 1745-7904. The full text of this publication is not available from this repository.

Barnes, B.R. and Yen, D.A. (2004) Exploring Dyadic Business-to-Business Relationships from the Western and Eastern Perspectives. In: International Conference on East-West Identities: Globalisation, Localisation and Hybridisation, February 2004, Hong Kong Baptist University. The full text of this publication is not available from this repository.

Barnes, B.R. and Yu, Q. (2004) Investigating the Impact of International Cosmetics Advertising in China. In: International Conference on East-West Identities: Globalisation, Localisation and Hybridisation, February 2004, Hong Kong Baptist University. The full text of this publication is not available from this repository.

Barnes, Bradley.R. and Lynch, J.E and Morris, D.S (1999) Relationship Marketing Needs Total Quality Management. Total Quality Management, 10 (4/5). s659-s665. ISSN 0954-4127. The full text of this publication is not available from this repository.

Barnes, B.R. and Fox, M.T. and Morris, D.S. (2004) Exploring the Linkage Between Internal Marketing, Relationship Marketing and Service Quality: A Case Study of a Consulting Organisation. Total Quality Management and Business Excellence, 15 (5/6). ISSN 1478-3363. The full text of this publication is not available from this repository.

Barnes, B.R. and Lam, F.Y. and Lynch, J.E. (2000) Internal Marketing in Financial Services: A Case Study. Journal of Financial Services Marketing, 4 (3). ISSN 1363-0539. The full text of this publication is not available from this repository.

Belton, V. (2000) The use of a simple multiple-criteria model to assist in selection from a shortlist (Reprinted). Journal of the Operational Research Society, 51 (8). pp. 265-274. ISSN 0160-5682. The full text of this publication is not available from this repository.

C

Carruth, A.A. (1995) Diagnosing Unemployement - Malinvaud,E. International Journal of Manpower, 16 (8). pp. 80-81. ISSN 0143-7720. The full text of this publication is not available from this repository.

D

Dean, A. and Baden-Fuller, C (2003) Market Entry, Pricing Decisions and Options Contracts. In: 7th Annual International Conference on Real Options Theory Meets Practice, July 10-12, 2003, Washington DC. (Unpublished) The full text of this publication is not available from this repository.

Dean, A. and Baden-Fuller, C (2003) Market Entry, Pricing Decisions, & Financial Options. In: Strategic Management Society, 1 November 2003, Baltimore . (Unpublished) The full text of this publication is not available from this repository.

Dean, A. and Kretschmer, M. (2003) Can Ideas be Capital? Factors of Production in the Post-Industrial Economy: A Review and Critique. In: Academy of Management Conference, August 1-6, Seattle. (Unpublished) The full text of this publication is not available from this repository.

Dean, A. and Sharp, J. (2006) Getting the Most from NUD*IST/Nvivo. Electronic Journal of Business Research Methods, 4 (1). 11 -22. ISSN 1477-7029. The full text of this publication is not available from this repository.

Dean, A. and Sharp, J. and Genc, S. (2005) Getting the most from NUD?IST/NVivo. In: BAM 2005, Oxford. (Unpublished) The full text of this publication is not available from this repository.

Dean, A. and Kretschmer, M. (2007) Can ideas be capital? Factors of production in the post-industrial economy: a critique and review. Academy of Management Review, 32 (2). pp. 573-594. ISSN 0363-7425. The full text of this publication is not available from this repository.

Dean, A. and Kretschmer, M. (2003) Can Ideas be Capital? Factors of Production in the Post-Industrial Economy: A Review and Critique. Working paper. Kent Business school

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Dean, A. and Sharp, J. and Genc, S. (2006) Getting the Most from NUD*IST/Nvivo. Working paper. Kent Business School, Kent

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Dick, G.P.M. (2009) Exploring performance attribution: the case of quality managment systems adoptions and business performance. International Journal of Productivity and Performance Management, 58 (4). pp. 311-328. ISSN 1741-0401.

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Dick, G.P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X .

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Dick, G.P.M. (2008) The influence of managerial factors on bullying in the Police. Working paper. Kent Business School Working Paper Series, Canterbury, Kent

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Dick, G.P.M. and Heras, I. and Casadesus, M. (2008) Shedding Light on the Causation Between ISO 9001 and Improved Business Performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577.

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Dick, G.P.M. and Metcalfe, B. (2007) The progress of female police officers?An empirical analysis of organisational commitment and tenure explanations in two UK police forces. International Journal of Public Sector Management, 20 (2). pp. 81-100. ISSN 0951-3558.

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Dick, G.P.M. and Rayner, C. (2004) Exploring the Bullying Construct: An Evidence Based Approach. Working paper. University of Kent, Canterbury, Kent

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Dick, G.P.M. and Rayner, C. (2012) The Hidden Bullied. International Journal of Psychology and Behavioral Sciences, 2 (1). pp. 22-33.

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Filippaios, F. and Stoian, C.R. (2007) Foreign Direct Investment and Aid: Engines for Growth in Transition Economies? In: Business and Economics Society International Conference 2007, 16th - 20th July 2007, Antibes, France. (Unpublished) The full text of this publication is not available from this repository.

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Garcia Martinez, M. (2007) Market Trends and Retailers' Strategies in Fresh Produce. In: Cal-Med Consortium Workshop III on Mediterranean Products in a Global Market Place, Instituto Europeo del Mediterraneo, 26th - 2th April 2007, Barcelona. The full text of this publication is not available from this repository.

Garcia Martinez, M. and de Carlos, P. and de Felipe, I. and Briz, J. and Morais, F. and Navarro, M. (2007) Quality Function Deployment: Can Improve Innovation Efficiency in the Food Industry? In: Fritz, M. and Rickert, U. and Schiefer, G., eds. Innovation and System Dynamics in Food Networks. Universitat Bonn - ILB , Germany, pp. 23-33. ISBN 9783932887901. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P. and Ram, M. (2003) Once More into the Sunset? Asian Clothing Firms after the National Minimum Wage. Government and Policy, 21 (1). pp. 71-88. ISSN 0263-774X. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P.K. and Ram, M. (2002) Pay Determination in Small Firms in the UK: The Case of the Response to the National Minimum Wage. Industrial Relations Journal, 33 (1). pp. 52-67. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P.K. and Ram, M. (2003) The Impact of the National Minimum Wage in Small Firms. British Journal of Industrial Relations, 41 (3). pp. 494-506. ISSN 0007-1080. The full text of this publication is not available from this repository.

Gilman, M.W. and Broughton, A. (2002) European Industrial Relations in 2001: Chronicle of Events. Industrial Relations Journal, 33 (5). pp. 536-559. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. and Marginson, P. (2002) Negotiating European Works Councils: Contour of Constrained Choice. Industrial Relations Journal, 33 (1). pp. 36-51. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. (2008) Reward Management. In: Redman, T. and Wilkinson, A., eds. Contemporary Human Resource Management: Texts and Cases 3rd revised edition. Pearson, Harlow, pp. 138-174. ISBN 9780273716334. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and French, S. and Richardson, R. (2001) Performance-related Pay in Health Care. Journal of Health Services Research and Policy, 6 (2). pp. 114-120. ISSN 1355-8196. The full text of this publication is not available from this repository.

Gilman, M.W. and Barlow, G. (2003) The Way Ahead or Just Another Blind Alley. In: Productivity through people conference SEEDA/ SERTUC, Ashford International Hotel. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Barlow, G. (2003) What The Centre for Regional Business Productivity is About. In: TUC/CBI Social Dialogue Forum Business Productivity - Problem or Solution. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Broughton, A. (2003) European Industrial Relations in 2002: Chronicle of Events. Industrial Relations Journal, 34 (5). pp. 510-534. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. and Broughton, A. (2004) European Industrial Relations in 2003: Chronicle of Events. Industrial Relations Journal, 35 (6). pp. 647-674. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. (2004) Do SME's Really Provide the Ideal Environment for the Introduction of HRM: The Case of Fast Growth SME's and HRM. In: 54th British Universities Industrial Relations Association Annual Conference, 1-3 July 2004, Nottingham, United Kingdom. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2002) HRM in Fast Growth SMEs. In: Kent Business School Seminar Series, University of Kent, Canterbury, UK. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2006) How Involvement of your Staff can Improve Productivity. In: East Kent Means Business Conference, Winter Gardens, Margate, UK. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2007) Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): France end of project conference. In: Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): France end of project conference, 20th Sept/4th October 2007, Calais/Dunkerque, France. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2004) The Characteristics of Performance Related Pay. Working paper. Kent Business School: Working Paper Series

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Gilman, M.W. (2004) The Puzzle of Performance Related Pay. Working paper. Kent Business School: Working Paper Series

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Gilman, M.W. (1999) Understanding the Puzzle of Performance Related Pay? In: British Universities Industrial Relations Association Annual Conference, Jul 1999, Leicester. The full text of this publication is not available from this repository.

Gilman, M.W. (2006) What Role for SMEs? In: Performance Management and Policy Conference, Kent Business School, UK. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2007) What use is qualitative research in SMEs? In: Institute of Policy & Management, Chinese Academy of Sciences (CAS), 23rd October, 2007, Beijing, China. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. (2006) Working with SMEs: A University Perspective. In: The Future of East Kent In Europe Conference, 01/11/06. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. (2001) Modernising the Workplace: Labours Employee Relations Agenda. Competition and Change, 5 (3). pp. 291-310. ISSN 1024-5294. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. (2000) Modernising the Workplace: Labours Employee Relations Agenda. In: ESRC Labour studies conference, 28th and 29th March 2000, University of Warwick. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. (2004) The National Minimum Wage Debate. In: Marlow, S. and Ram, M. and Patton, D., eds. Managing Labour in Small Firms. Routledge, pp. 159-177. ISBN 9780415312851. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P. and Ram, M. (2001) Once More into the Sunset? Asian Clothing Forms After the National Minimum Wage. In: Third Conference of the International Thematic Network on Public Policy and the Institutional Context of Immigrant Businesses 'Working on the Fringes: Immigrant Businesses, Economic Integration, and Informal Practices', Liverpool. The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P. and Ram, M. (2000) Pay, Working Time and Performance in Small Firms: The Impact of a Changed Regulatory Environment. In: British Universities Industrial Relations Association Annual Conference, Warwick. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P.K. and Ram, M. (2001) In Search of Institutions: Small Firms Labour Regulation and the Missing Middle. In: Work Employment and Society Conference, Nottingham University. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P.K. and Ram, M. (2001) The Dynamics of Informality: Employment Relations in Small Firms and the Effects of Regulatory Change. Work, Employment and Society, 15 (4). pp. 845-861. ISSN 0950-0170 . The full text of this publication is not available from this repository.

Gilman, M.W. and Arrowsmith, J. and Edwards, P.K. and Ram, M. (2000) Work Organisation and Regulatory Shocks: Pay, Working Time and Legal Regulation in Small Firms. In: ESRC Future of Work Programme Conference, Manchester. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Barlow, G. (2003) Business Productivity-People, Problem or Solution. What the Centre for Regional Business Productivity is About. In: TUC/CBI Dialogue Forum, 1 September 2003. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Broughton, A. (2001) European Industrial Relations in 2000: Chronicle of Events. Industrial Relations Journal, 32 (5). pp. 494-516. ISSN 0019-8692. The full text of this publication is not available from this repository.

Gilman, M.W. and Chaix, J. (2006) Growth Indicators and Sustainable Growth in SMEs: A Comparative Analysis. In: Forum L'Espirit de L'Innovation 2. Colloque Interntationale, 26-30 September 2006, Dunkerque/Boulougne, France. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Edwards, P. (2000) Pay, Working Time and Performance in Small Firms: The Impact of a Changed Regulatory Environment. In: IRRU Research Series, Warwick Business School. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Edwards, P. (2006) Towards a Framework Based on Small Firms: The Case of Fast Growth, High Tech SMEs. In: 24th International Labour Process Conference, London, UK. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Edwards, P.K. (2000) Ranges of Indeterminacy: The UK National Minimum Wage and Pay in Small Firms. In: De Montford University Business School seminar, Leicester. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Edwards, P.K. (2008) Testing a framework of the organization of small firms - Fast-growth, high-tech SMEs. International Small Business Journal, 26 (5). p. 531. ISSN 0266-2426 . The full text of this publication is not available from this repository.

Gilman, M.W. and Edwards, P.K. and Ram, M. and Arrowsmith, J. (2002) Public Policy, the Performance of Firms, and the 'Missing Middle': the case of the Employment Regulations, and a Role for Local Business Networks. Policy Studies, 23 (1). pp. 5-20. ISSN 0144-2872. The full text of this publication is not available from this repository.

Gilman, M.W. and French, S. (1999) Performance Related Pay in the NHS. In: IRRU research seminar series, Warwick. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and French, S. (2003) Re-assessing Motivation and PRP schemes. In: MMU Performance Reward Conference, June 2003, Manchester & CBS Greenwich Business School . (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Marginson, P. (2000) Negotiating EWCs: Contour of Constrained Choice. In: British Universities Industrial Relations Association Annual Conference, Warwick. The full text of this publication is not available from this repository.

Gilman, M.W. and Marginson, P. (2007) Negotiating European Works Councils: Contours of Constrained Choice. In: Stirling, John and Fitzgerald, Ian, eds. European Works Councils: Pessimism of the intellect, optimism of the will? Routledge Research in Employment Relations . Routledge, London, pp. 93-112. ISBN 9780415309868. The full text of this publication is not available from this repository.

Gilman, M.W. and Raby, S.O. (2007) Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): UK end of project conference. In: Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs):, 19th September 2007, Kent Business School, Canterbury. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Raby, S.O. (2007) Sustainable Business Growth for SMEs: What does it really mean? In: International Workshop on Innovation and Performance Management, 28-29th October 2007, Beijing, China. (Unpublished) The full text of this publication is not available from this repository.

Gilman, M.W. and Raby, S.O. and Chaix, J.L. (2007) Sustainable growth for SMEs: Research findings. In: Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): End of Project Conference, 19th September, 2007, Canterbury, Kent. (Submitted) The full text of this publication is not available from this repository.

Gilman, M.W. and Raby, S.O. and Chaix, J.L. (2007) Sustainable growth for SMEs: Research findings. In: Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): End of Project Conference, 20th September, 2007, Calais, France. The full text of this publication is not available from this repository.

Gilman, M.W. and Raby, S.O. and Chaix, J.L. (2007) Sustainable growth for SMEs: Research findings. In: Sustainable Business & Productivity Growth for Small to Medium Sized Enterprises (SMEs): End of Project Conference, 4th October, 2007, Dunkerque, France. (Submitted) The full text of this publication is not available from this repository.

Gospel, H. (1994) The European Human-Resource Management Guid - Brewster,C, H egewisch,A, Holden,L, Lockheart,T. Journal of Management Studies, 31 (2). pp. 282-283. ISSN 0022-2380. The full text of this publication is not available from this repository.

Green, F. (2008) Market, class, and employment. Review of: Market, Class, and Employment by McGovern, Patrick and Hill, Stephen and Mills, Colin and White, Michael. British Journal of Industrial Relations, 46 (3). pp. 569-570. ISSN 0007-1080. The full text of this publication is not available from this repository.

Green, F. (2008) Leeway for the Loyal: A Model of Employee Discretion. British Journal of Industrial Relations, 46 (1). pp. 1-32. ISSN 0007-1080 . The full text of this publication is not available from this repository.

Gutierrez-Nieto, B. and Serrano-Cinca, C. and Mar-Molinero, C. (2007) Microfinance institutions and efficiency. Omega-International Journal of Management Science, 35 (2). pp. 131-142. ISSN 0305-0483 . The full text of this publication is not available from this repository.

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Hampton, M.P. and Christensen, J. (2011) Looking for Plan B: What next for island hosts of offshore finance? The Round Table: The Commonwealth Journal of International Affairs, 100 (413). pp. 169-181. ISSN 0035-8533 1474-029X. The full text of this publication is not available from this repository.

Haynes, P. and Holland, P. and Pyman, A. and Teicher, J. (2008) Free Riding in Australia. Economic and Industrial Democracy, 29 (1). pp. 7-34. ISSN 0143-831X . The full text of this publication is not available from this repository.

Holland, P. and Pyman, A. and Sheehan, C. (2007) Flying High: Implementing Drug Testing in the Australian Airline Industry - The Case of Qantas. In: 9th International Human Resource Management Conference: Changes in Society, Changes in Organizations and the Changing Role of HRM: Managing International Human Resources in a Complex World, 12-15th June 2007, Tallinn, Estonia. The full text of this publication is not available from this repository.

Holland, P. and Sheehan, C. and Donohue, R. and Pyman, A. (2007) Contemporary Issues and Challenges in Human Resource Management. Tilde University Press, Melbourne Australia, 250 pp. ISBN 9780734610461. The full text of this publication is not available from this repository.

Holland, P. and Sheehan, C. and Pyman, A. (2007) Attracting and Retaining Talent: Exploring Human Resources Development Trends in Australia. In: 21st Australian and New Zealand Academy of Management Conference, 4 - 7th December 2007, Sydney Australia. The full text of this publication is not available from this repository.

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Jupe, R.E. (2007) 'The worst of all worlds?' New Labour, Network Rail and the third way. In: APIRA 2007 - Fifth Asia Pacific Interdisciplinary Research in Accounting Conference, 8th - 10th July 2007, Auckland, New Zealand. (Submitted) The full text of this publication is not available from this repository.

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Kafouros, M.I. and Buckley, P.J. and Sharp, J.A. and Wang, C.Q. (2008) The role of internationalization in explaining innovation performance. Technovation, 28 (1-2). pp. 63-74. ISSN 0166-4972. The full text of this publication is not available from this repository.

Koutsogeorgopoulou, V. (1994) The Impact of Minimum-Wages on Industrial-Wages and Employment in Greece. International Journal of Manpower, 15 (2-3). pp. 86-99. ISSN 0143-7720. The full text of this publication is not available from this repository.

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Laffey, D. (2007) Paid search: The innovation that changed the Web. Business Horizons, 50 (3). pp. 211-218. ISSN 0007-6813. The full text of this publication is not available from this repository.

Lai, P.C. and Soltani, E. (2007) Outsourcing hotel service operations: Some case study evidence. In: International Conference on Business and Information 2007, 10th - 13th July 2007, Tokyo, Japan. (Submitted) The full text of this publication is not available from this repository.

Lai, P.C. and Soltani, E. and Baum, T. (2008) Distancing Flexibility in the Hotel Industy: The Role of Employment Agencies as Labour Suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192 . The full text of this publication is not available from this repository.

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Lewis, P. (2008) Emotion work and emotion space: Using a spatial perspective to explore the challenging of masculine emotion management practices. British Journal of Management, 19 (Special Issue SI). S130-S140. ISSN 1045-3172. The full text of this publication is not available from this repository.

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Lewis, P. and Simpson, R., eds. (2007) Gendering Emotions in Organizations. Palgrave Macmillan, United Kingdom, 176 pp. ISBN 9780230001480. The full text of this publication is not available from this repository.

Llewellyn, N. and Lewis, P. and Woods, A. (2007) Public management and the expansion of an entrepreneurial ethos? Public Management Review, 9 (2). pp. 253-267. ISSN 1471-9037. The full text of this publication is not available from this repository.

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Lynch, Samantha (2002) Gender Segregation in the Retail Industry. In: DTI Gender Research Forum, DTI Conference Centre. (Unpublished) Access to this publication is restricted.

Lynch, Samantha (2005) Retailco Case Study. In: Wilkinson, A. and Redman, T., eds. Contemporary Human Resource Management: Text and Cases. Pearson Education Limited, Harlow, pp. 221-225. ISBN 9780273686637. The full text of this publication is not available from this repository.

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Lynch, Samantha (2004) Line Managers and their Management of Human Resources: Evidence from the Retail Industry. Working paper. Kent Business School, Canterbury, United Kingdom

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Lynch, Samantha and Price, Robin and Pyman, Amanda and Bailey, Janis (2011) Representing and organizing retail workers: A comparative study of the UK and Australia. In: Grugulis, Irena, ed. Retail Work. Critical Perspectives on Work and Employment . Palgrave Macmillan, Basingstoke. ISBN 9780230283572. The full text of this publication is not available from this repository.

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Mar-Molinero, C. and Xie, A. (2007) What do UK employers want from OR/MS? Journal of the Operational Research Society, 58 (12). pp. 1543-1553. ISSN 0160-5682. The full text of this publication is not available from this repository.

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O'Rourke, A. and Pyman, A. and Teicher, J. (2007) The Right to Privacy and the Conceptualisation of the Person in the Workplace: A Comparative Examination of EU, US and Australian Approaches. International Journal of Comparative Labour Law and Industrial Relations, 23 (2). pp. 161-194. ISSN 0952-617X. The full text of this publication is not available from this repository.

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Palihawadana, Dayananda and Barnes, Bradley R. (2004) Client Loyalty and Defection in the Corporate Legal Industry. Service Industries Journal, 24 (4). pp. 101-114. ISSN 0264-2069. The full text of this publication is not available from this repository.

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Pitt, L. and Merwe, R. van der and Berthon, P. and Salehi-Sangeri, E. and Barnes, B.R. (2005) Swedish BioTech SMEs: The Veiled Values in Online Networks. Technovation, 26 (5/6). pp. 553-560. ISSN 0166-4972. The full text of this publication is not available from this repository.

Pyman, A. (2006) Australian Employer Resistance Strategies to Rights of Entry: Exploring the Union Perspective. In: Socially Responsive, Socially Responsible Approaches to Employment and Work. Organised by the Australian Centre for Research in Employment and Work and the Dept of Management, Kings College, London, July 1-4 2006, Prato, Italy. The full text of this publication is not available from this repository.

Pyman, A. (2005) Creative Compliance in Labor Relations: Turning the Law on its Head. Advances in Industrial and Labor Relations, 14 . pp. 67-101. ISSN 0742-6186. The full text of this publication is not available from this repository.

Pyman, A. (2004) Industrial Action under the Workplace Relations Act: Winning the Public Sector. In: Towards Public Value? Management and Employment for Outcomes, 24-25 Nov 2003, Monash University, Melbourne. The full text of this publication is not available from this repository.

Pyman, A. (2006) The Role and Influence of Corporate Campaigning in Australia: The Case of James Hardie. In: The Organizing Society - The 22nd European Organizational Studies Group (EGOS) Colloquium, July 6-8 2006, Bergen, Norway. The full text of this publication is not available from this repository.

Pyman, A. (2001) The Workplace Relations and Other Legislation Amendment Act 1996 (CWLTH): Experiences of Five Australian Trade Unions. The Journal of Industrial Relations, 43 (3). pp. 340-347. ISSN 0022-1856. The full text of this publication is not available from this repository.

Pyman, A. and Anderson, E. and Teicher, J. (2006) Cultural Tensions - Exploring Call Centres in the Public Sector. International Journal of Human Resource Development, 6 (2/3/4). pp. 279-296. ISSN 1465-6612. The full text of this publication is not available from this repository.

Pyman, A. and Cooper, B. and Teicher, J. and Holland, P. (2006) A Comparison of the Effectiveness of Employee Voice Arrangements in Australia. Industrial Relations Journal, 37 (5). pp. 543-559. ISSN 0019-8692. The full text of this publication is not available from this repository.

Pyman, A. and Cooper, B. and Teicher, J. and Holland, P. (2005) Industrial Relations Climate, Employee Voice and Managerial Attitudes Toward Unions. In: Inaugural Conference for the Australian Centre for Research in Employment and Work, 23-25 June 2005, Monash University, Melbourne. The full text of this publication is not available from this repository.

Pyman, A. and Haynes, P. and Holland, P. and Teicher, J. (2006) Free Riding in Australia. In: Socially Responsive, Socially Responsible Approaches to Employment and Work. Organised by the Australian Centre for Research in Employment and Work and the Dept of Management, Kings College, London, July 1-4 2006, Prato, Italy. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. (2005) Corporate Universities: A Catalyst for Strategic Human Resource Development? In: The International Human Resource Management Conference, 14-17 June 2005, Cairns. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. (2005) The Emergence of the Corporate University. In: Holland, P. and de Cieri, H., eds. Contempory Issues in Human Resource Development: An Australian Perspective. Pearson's Education: Austrailia, pp. 305-326. ISBN 9780733971570. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Nash, B. (2005) Turning the Tables on Off-Shoring. Monash Business Review, 1 (1). pp. 1-16. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Teicher, J. (2003) Drug Testing in the Workplace: It Ain't What You Do It's The Way That You Do It. In: AIRAANZ Conference, 4-7 Feb 2003, Melbourne, Australia. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Teicher, J. (2003) Industrial Relations on Ageing Greenfield Sites: Emerging Issue. In: 17th ANZAM Conference, 6– 10 Dec 2003, Edith Cowan University, Fremantle. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Teicher, J. (2005) The Contested Terrain of Drug Testing in the Australian Workplace. The Journal of Industrial Relations, 47 (3). pp. 326-338. ISSN 0022-1856. The full text of this publication is not available from this repository.

Pyman, A. and Mayson, S. and Holland, P. (2005) Exploring the Strategic Application of Virtual HRM (V-HRM) in a Global Organisation: A Case Study from the Australian Finance Sector. In: 19th ANZAM Conference, 7-10 December 2005, Canberra, Australia. The full text of this publication is not available from this repository.

Pyman, A. and Nash, B. and Holland, P. (2004) The Role and Influence of Stakeholders in Off-Shoring: Developing a Framework for Analysis. International Employment Relations Review, 10 (2). pp. 29-48. The full text of this publication is not available from this repository.

Pyman, A. and Nash, B. and Holland, P. (2005) The Role and Influence of Stakeholders in Organisational Decision Making: A Case Study of the 'Off-shoring' of Australian Jobs. In: International Human Resource Management Conference, June 14th to 17th 2005, Cairns. The full text of this publication is not available from this repository.

Pyman, A. Employee Relations Management: Australia in A Global Context Book Review. Asia Pacific Journal of Human Resources . pp. 252-254. The full text of this publication is not available from this repository.

Pyman, A. Labour Market Deregulation: Rewriting the Rules. Industrial Relations Journal . pp. 271-274. The full text of this publication is not available from this repository.

Pyman, A. Reinventing Australian Trade Unions: Theorizing Union Effectiveness. In: UNSPECIFIED, Toronto, Canada. The full text of this publication is not available from this repository.

Pyman, A. (2004) Union Rights of Entry: The New Contested Terrain. In: AIRAANZ Conference 2004, 3-6 Feburary 2004, Queensland, Australia. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Teicher, J. (2007) Managing Human Resources in a complex world: Exploring employee voice in Australia and the critical themes for HR managers. In: 9th International Human Resource Management Conference: Changes in Society, Changes in Organizations and the Changing Role of HRM: Managing International Human Resources in a Complex World, 12-15th June 2007, Tallinn, Estonia. The full text of this publication is not available from this repository.

Pyman, A. and Holland, P. and Teicher, J. (2004) Trade Union Strategies in a Sophisticated Human Resource Management Environment. In: AIRAANZ Conference 2004, 3-6 Feb 2004, Queensland, Australia. The full text of this publication is not available from this repository.

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Sauer, J. and Abdallah, J.M. (2007) Forest diversity, tobacco production and resource management in Tanzania. Forest Policy and Economics, 9 (5). pp. 421-439. ISSN 1389-9341. The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2005) Advances in the Strategic Management of Global Law Firms. In: 2005 SMS Annual International Conference, Orlando, Florida. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2006) Cross-Border Management Issues in International Law Firms. In: Morgan, E. and Fai, F., eds. Managerial Issues in International Business. Academy of International Business Series , 1 . Palgrave Macmillan, New York, pp. 123-140. ISBN 9780230001930. The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2004) Cross-Border Organisational Learning: The Globalisation of UK Law Firms. In: BAM 2004, St. Andrews, Scotland. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2006) From PSF to MNC: The Globalization of Law Firms. In: SMS, Vienna, Austria. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2006) Professional Law Firms: Local to Global. In: 22nd EGOS Colloquium The Organizing Society, Bergen, Norway. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2005) The Challenges For Law Firms in Global Markets. In: BAM 2005, University of Oxford. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2003) The Globalisation of Professional Law Firms. In: Strategic Management Society, November 2003, Baltimore. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2004) The Response to Globalisation within Professional Law Firms. In: 20th EGOS Colloquium Sub-theme 5 Professional Service Organisations and Knowledge Intensive Work, Ljubliana, Slovenia. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2005) Unlocking Barriers to the International Growth of Professional Law Firms: Managerial and Organizational Challenges. In: 21st EGOS Colloquium, Freie Universitat, Berlin, Germany. (Unpublished) The full text of this publication is not available from this repository.

Segal-Horn, S. and Dean, A. (2007) The globalization of law firms: managerial issues. International Journal of Service Industry Management, 18 (2). pp. 206-219. ISSN 0956-4233 . The full text of this publication is not available from this repository.

Simpson, R. and Lewis, P. (2007) Voice, Visibility and the Gendering of Organizations. Management, Work and Organisations . Palgrave MacMillan, United Kingdom, 300 pp. ISBN 9781403990570. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R. van der and Williams, T.M. and Lai, P.C. (2006) The Compatibility of Performance Appraisal Systems With TQM Principles - Evidence From Current Practice. International Journal of Operations & Production Management, 26 (1-2). pp. 92-112. ISSN 0144-3577. The full text of this publication is not available from this repository.

Soltani, E. (2005) Conflict between Theory and Practice: TQM and Performance Appraisal. International Journal of Quality & Reliability Management, 22 (8). pp. 796-818. ISSN 0265-671X . The full text of this publication is not available from this repository.

Soltani, E. (2003) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. In: 10th Iranian Researchers' Conference in Europe, Glasgow, UK. The full text of this publication is not available from this repository.

Soltani, E. Management’s Orientations toward TQM as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: UNSPECIFIED, March 2008, KL, Malaysia.

Soltani, E. (2007) Managerial Approaches to Service Quality Practices: Some Case Study Evidence. In: The 12th International Conference on ISO 9000 & TQM (12-ICIT), 9-11 April, 2007, Taipei, Taiwan, ROC. The full text of this publication is not available from this repository.

Soltani, E. (2004) Should Organisations Eliminate Performance Appraisal Systems? A Context-Appropriate Performance Appraisal of TQM. Jornal of Management Systems, 16 (4). pp. 21-31. The full text of this publication is not available from this repository.

Soltani, E. (2004) TQM Best Practices: 9-ICIT. Business Process Management Journal, 10 (6). pp. 724-729. ISSN 1463-7154. The full text of this publication is not available from this repository.

Soltani, E. (2004) The Contribution of Individual Employees to Organisational Performance. In: 10th International Conference on Productivity and Quality Research, Miami, USA. The full text of this publication is not available from this repository.

Soltani, E. (2005) Top Management: A Threat or an Opportunity to TQM? Total Quality Management & Business Excellence, 16 (4). pp. 463-476. ISSN 1478-3363. The full text of this publication is not available from this repository.

Soltani, E. (2003) Towards a TQM-driven HR Performance Evaluation: An Empirical Study. Employee Relations, 25 (4). pp. 347-370. ISSN 0142-5455. The full text of this publication is not available from this repository.

Soltani, E. and Gennard, J. and Meer, R. van der and Williams, T. (2002) Content Issues of HR-Related Performance Measurement: A Total Quality Management Approach. In: Production and Operational Management Society (POMS) Annual Conference, San Francisco, California, USA. The full text of this publication is not available from this repository.

Soltani, E. and Gennard, J. and Meer, R. van der and Williams, T. (2001) Employee Performance Measurement in Organizational Environment with a Quality Orientation. In: New Dimensions in Human Resource Management, CRANET Conference, University of Cyprus, Nicosia, Cyprus. The full text of this publication is not available from this repository.

Soltani, E. and Gennard, J. and Meer, R.B.van der and Williams, T. (2003) The Generic Criteria of HR Performance Evaluation systems: A Study of UK-based TQM-Driven Organisations. In: 7th Conference on International Human Resource Management, University of Limerick, Ireland. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. and Mahmoudi, V. (2007) Managing change initiatives: Fantasy or reality? The case of public sector organisations. Total Quality Management and Business Excellence, 18 (1-2). pp. 153-179. ISSN 1478-3371. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Managing Performance: From Control to Development. In: 2nd International Management Conference, 21/12/2004, Sharif University of Technology, Tehran, Iran. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Quality Management Systems in the UK: The Systems in the UK: The Scottish Experience. In: 9th International Conference on ISO 9000 & TQM (9-ICIT): TQM Best Practices, 05/04/2004, Bangkok, Thailand. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Top management: A threat or an opportunity to TQM. In: 7th International Conference on Quality Management & Organisational Development (QMOD): Management Challenge of the New Millennium, 04/08/2004, Monterrey, Mexico. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Gennard, J. and Williams, T. (2003) Performance Management: TQM vs HRM - Lessons Learned. Management Research News, 26 (28). pp. 38-49. ISSN 0140-9174 . The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Gennard, J. and Williams, T.M. (2002) An Empirical Study of Performance Management Practices in Quality-Oriented Organisations. In: 2nd International Conference on Human Resource Management in Europe: Trends and Challenges, CRANET Network on European HRM, University of Economics and Business, Athens. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2005) A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Annual Performance Review: An Organisational Messiah or Pariah? A TQM Approach. In: 10th International Conference on Industry, Engineering and Management Systems (IEMS), 15-17 Mar 2004, Cocoa Beach, Florida, USA. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2004) Approaches to Organisational Performance : An Integrative Perspective. In: 10th International Conference on Productivity and Quality Research (ICPOR), Miami, Florida, USA. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. (2003) Evaluation of TQM Effectiveness: Evidence from a Survey of EFQM-Registered Organisations - A Scottish Experience. In: OR45 Annual Conference, 2-5 Sep 2003, Keele Conference Park, Keele, England. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B. van der and Williams, T.M. and Gennard, J. (2003) Issues Surrounding Performance Management in Organisations with a TQM Orientation. In: 6th International Conference of QMOD, 1-3 Oct 2003, Paris, France. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R. van de and Gennard, J. and Williams, T.M. (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R. van de and Williams, T.M. (2004) Challenges Posed to Performance Management by TQM Gurus: Contributions to Individual Employees Versus Systems-Level Features. Total Quality Management & Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3371 . The full text of this publication is not available from this repository.

Soltani, E. and Meer, R. van der and Williams, T.M. (2004) Senior Management Commitment and TQM Success: A Review of Literature. In: 9th World Congress for Total Quality Management: Creating Sustainable Excellence, Abu Dhabi, UAE. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B.Van der and Williams, T.M (2005) Managing TQM Practices: A Critical Analysis. In: 11th Deming Association's Annual Research Conference , 21-22 Feb 2005, New York, USA. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.B.van der and Gennard, J. and Williams, T.N. (2003) A TQM Approach to Evaluation Criteria for Human Resource Performance: Results of a Questionnaire Survey. In: One World? One view of OM? The challenges of Intergrating Research and Practice (Joint International Conference of the European Operations Management Association and the Production & Operations Management Society), Politecnico di Milano & University di Padova, Italy. The full text of this publication is not available from this repository.

Soltani, E. and Meer, R.Van Der and Williams, T.M (2005) TQM in Transition? In: Ho, S.K.M. and Tang, X.F. and Liu, Y-Z, eds. Abstracts of the 10th International Conference on ISO 9000 & TQM (10-ICIT), TQM and 6-sigma for Competitiveness. The full text of this publication is not available from this repository.

Soltani, E. and van der Meer, R.B. and Gennard, J. and Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X . The full text of this publication is not available from this repository.

Soltani, E. and van der Meer, R.B. and Gennard, J. and Williams, T. (2004) HR performance evaluation in the context of TQM: A review of the literature. International Journal of Quality & Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2006) Employment Agencies as Labour Suppliers and Partners: Evidence from the Supply Chain Operations in the Hotel Sector. In: Third Graduate Research in Tourism Conference, Canakkale, Turkey. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2006) Learning about the Practice of Change Management: The Case of Non-for-Profit Organisations. In: 8th International Conference on Multinational Enterprises, Chinese Culture University, Taiwan. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2005) Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations. In: 10th World Congress for Total Quality Management, Winnipeg, Manitoba, Canada. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. (2007) Process Control and Total Quality Management: A Qualitative Study of Three Manufacturing Organisations. In: The 18th Annual Conference of the Production and Operations Management Society (POMS), May 4 - May 7, 2007, Dallas, Texas, U.S.A. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. Reconciling the Needs of Hotel Housekeeping Department, Employment Agency and Flexible Workers. In: UNSPECIFIED, 22-25 June, Singapore.

Soltani, E. and Lai, P.C. (2006) What Does (Process) Control Mean? The Managers' View. In: 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performancd, Wellington, New Zealand. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. and Phillips, Paul (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. and Shams, N. (2006) The Primacy of Management's Commitment and Role in Achieving TQM Objectives: Some Evidence. In: 7th International Conference of Quality Managers: Change Management, Sustainable Improvement Strategy, Tehran, Iran. The full text of this publication is not available from this repository.

Soltani, E. and Lai, P.C. and van der Meer, R.B. and Williams, T. (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069 . The full text of this publication is not available from this repository.

Soltani, E. and van der Meer, R.B. and Williams, T.M and Lai, P.C. (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. The Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. The full text of this publication is not available from this repository.

Soltani, E. and van der Meer, R.B. and Williams, T.M. and Lai, P.C. (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 1-902796-3-7. The full text of this publication is not available from this repository.

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