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An integrative framework to evaluate impacts of complex tourism change initiatives

Roodbari, Hamid, Olya, Hossein (2024) An integrative framework to evaluate impacts of complex tourism change initiatives. Tourism Management, 100 . Article Number 104829. ISSN 0261-5177. (doi:10.1016/j.tourman.2023.104829) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:102489)

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There is a need for holistic frameworks that show why, how, and by whom complex tourism change initiatives should be planned and implemented to achieve social impacts. This study aims to fill this knowledge gap by synthesising the theoretical underpinnings of three models—Theory of Change, Realist Evaluation, and Stakeholder Analysis—and crafting an integrative theory-based framework (ToCRESA) demonstrating pathways to social impacts. This study also advances Mitchell et al. (1997) stakeholder salience model by including a new attribute of ‘sustained perceived value’ to introduce a new classification of ‘determined stakeholder’. Due to the complexities of tourism change initiatives, ToCRESA suggests considering stakeholders’ sustained perceived value in order to be engaged throughout the change initiatives. We used the complex social phenomenon of sustainable development of smart tourism to showcase the application of ToCRESA in developing impacts on society.

Item Type: Article
DOI/Identification number: 10.1016/j.tourman.2023.104829
Uncontrolled keywords: Theory of change, Realist evaluation, Stakeholder analysis, ToCRESA, Impact assessment
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Funders: University of Kent (
Depositing User: Hamid Roodbari
Date Deposited: 17 Aug 2023 11:42 UTC
Last Modified: 09 Jan 2024 04:21 UTC
Resource URI: (The current URI for this page, for reference purposes)

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