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An investigation into the development of a computerized information system for NHS physiotherapy services in England : an action research study

Jones, Robert J (2000) An investigation into the development of a computerized information system for NHS physiotherapy services in England : an action research study. Doctor of Philosophy (PhD) thesis, University of Kent. (doi:10.22024/UniKent/01.02.86172) (KAR id:86172)


The key focus of the thesis is an action research study, in which a critical approach was adopted. The thesis is about an investigation into the process of developing a computerized information system for physiotherapy services within the NHS in England. The idea that there was an identifiable need for such a system to be developed specffically for physiotherapy services arose out of increasing requirements throughout the 1 980s and early 1 990s from government policy and initiatives. Important influences included; implementation of the Körner recommendations, a more business oriented approach and NHS Reforms; the clinical requirements of physiotherapy services and the continuing process of professionalization and managerial imperatives within the N}{S and physiotherapy itself. The principal method was an action research approach in which the researcher actively led the development and eventual successful implementation of a computerized information system for physiotherapy services. The research encompassed a reflective post-intervention evaluation using a conceptual problem solving framework, Normative Information Model-based Systems Analysis and Design - NIMSAD. Using this approach, the work was evaluated against three identified elements: The problem situation, the "intended" problem solver - the researcher - and the problem solving process. A supplementary empirical study was also undertaken using a national questionnaire survey to assess the use of computerized information systems by physiotherapy managers; examine their impact and obtain information on the views of physiotherapy managers about the use and relevance of such systems in physiotherapy

Item Type: Thesis (Doctor of Philosophy (PhD))
DOI/Identification number: 10.22024/UniKent/01.02.86172
Additional information: This thesis has been digitised by EThOS, the British Library digitisation service, for purposes of preservation and dissemination. It was uploaded to KAR on 09 February 2021 in order to hold its content and record within University of Kent systems. It is available Open Access using a Creative Commons Attribution, Non-commercial, No Derivatives ( licence so that the thesis and its author, can benefit from opportunities for increased readership and citation. This was done in line with University of Kent policies ( If you feel that your rights are compromised by open access to this thesis, or if you would like more information about its availability, please contact us at and we will seriously consider your claim under the terms of our Take-Down Policy (
Uncontrolled keywords: Health services & community care services
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > School of Social Policy, Sociology and Social Research
SWORD Depositor: SWORD Copy
Depositing User: SWORD Copy
Date Deposited: 29 Oct 2019 16:32 UTC
Last Modified: 12 Dec 2022 10:35 UTC
Resource URI: (The current URI for this page, for reference purposes)

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