Case Study Evidence on Managing Service Quality

Soltani, Ebrahim and Lai, Pei-Chun (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Item Type:	Conference or workshop item (Paper)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	E. Soltani
Date Deposited:	08 Aug 2008 16:16 UTC
Last Modified:	09 Jun 2014 11:44 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/11199 (The current URI for this page, for reference purposes)