Case Study Evidence on Managing Service Quality
Soltani, Ebrahim,
Lai, Pei-Chun
(2007)
Case Study Evidence on Managing Service Quality.
In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland.
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(KAR id:11199)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
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