Case Study Evidence on Managing Service Quality

Soltani, Ebrahim and Lai, Pei-Chun (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)

Item Type:	Conference or workshop item (Paper)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	E. Soltani
Date Deposited:	08 Aug 2008 16:16
Last Modified:	09 Jun 2014 11:44
Resource URI:	https://kar.kent.ac.uk/id/eprint/11199 (The current URI for this page, for reference purposes)