Towards a TQM-driven HR Performance Evaluation: An Empirical Study

Soltani, Ebrahim (2003) Towards a TQM-driven HR Performance Evaluation: An Empirical Study. Employee Relations, 25 (4). pp. 347-370. ISSN 0142-5455. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Official URL


Reports findings from a research designed to investigate the main issues of the current human resource (HR) performance evaluation systems in over 150 UK-based quality-focused organisations. The study identified the main characteristics of HR performance evaluation systems currently conducting in total quality management (TQM)-based organisations. The research approach consisted of a questionnaire survey in a sample of cross-section organisations in different economic sectors with enough experience of quality management to reflect the widest possible range of characteristics in the HR performance evaluation practices. The survey results provide the most recent details of the performance appraisal systems currently conducting in TQM organisations and their effectiveness in improving and achieving TQM objectives. Also discusses implications of these findings for HR performance evaluation system in general, and a quality-driven HR performance evaluation in particular.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: E. Soltani
Date Deposited: 08 Sep 2008 16:28
Last Modified: 09 Jun 2014 11:32
Resource URI: (The current URI for this page, for reference purposes)
  • Depositors only (login required):


Downloads per month over past year