A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control?

Soltani, Ebrahim, Lai, Pei-Chun, Phillips, Paul A. (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11165)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL: http://dx.doi.org/10.1111/j.1468-005X.2008.00207.x

Abstract

By drawing on multi-case data, there is some evidence to suggest that TQM effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees with which they could reduce variability or achieve uniformity, rather they were regarded as a weapon used by their managers against them.

Item Type:	Article
DOI/Identification number:	10.1111/j.1468-005X.2008.00207.x
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User:	E. Soltani
Date Deposited:	18 Nov 2009 12:08 UTC
Last Modified:	16 Nov 2021 09:49 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/11165 (The current URI for this page, for reference purposes)

University of Kent Author Information

Soltani, Ebrahim.

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Phillips, Paul A..

Creator's ORCID:	https://orcid.org/0000-0003-0895-5656
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