A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control?

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Official URL
http://dx.doi.org/10.1111/j.1468-005X.2008.00207.x

Abstract

By drawing on multi-case data, there is some evidence to suggest that TQM effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees with which they could reduce variability or achieve uniformity, rather they were regarded as a weapon used by their managers against them.

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: E. Soltani
Date Deposited: 18 Nov 2009 12:08
Last Modified: 03 Jun 2014 14:15
Resource URI: https://kar.kent.ac.uk/id/eprint/11165 (The current URI for this page, for reference purposes)
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