A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits

Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Tarí, Juan José (2013) A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits. Kent Business School Working Paper series No. 273, . (Full text available)

Abstract

This article presents a review of the literature on ISO 9001 to explain diversity in implementation and benefits achieved. Our search found 721 articles on the adoption of meta-standards such as ISO 9001, of these we found twelve studies that provide insights into how different rationales and styles of adoption relate to benefits achieved. Despite the great majority of studies assuming homogeneous adoption of ISO9001, the review finds there is early evidence to support a trend towards more and more international academic works emphasizing heterogeneity in the adoption of the ISO 9001 standard to explain how benefits arise. However, the approaches are fragmented so future research is needed to integrate these research models to achieve a better understanding of the direct and indirect effects of the different variables.

Item Type:	Article
Uncontrolled keywords:	ISO 9000, ISO 9001, management system standards, metastandards, heterogeneous adoption, decoupling, benefits
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculties > Social Sciences > Kent Business School > Business process/operations
Depositing User:	Gavin Dick
Date Deposited:	11 Dec 2013 17:46 UTC
Last Modified:	18 Jan 2017 07:00 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/37511 (The current URI for this page, for reference purposes)