Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Tarí, Juan José
(2013)
A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits.
Kent Business School Working Paper series No. 273,
.
(Full text available)
PDF (A review of the literature to understand diversity in ISO 9001 adoption and the achievment of benefits)
- Publisher pdf
|
Download (242kB)
Preview
|
![[img]](https://kar.kent.ac.uk/37511/1.hassmallThumbnailVersion/WP%20version%20of_heterogeneous_ISO_9001-V4b%20Final%20Web.pdf)  Preview |
|
Abstract
This article presents a review of the literature on ISO 9001 to explain diversity
in implementation and benefits achieved. Our search found 721 articles on
the adoption of meta-standards such as ISO 9001, of these we found twelve
studies that provide insights into how different rationales and styles of
adoption relate to benefits achieved. Despite the great majority of studies
assuming homogeneous adoption of ISO9001, the review finds there is early
evidence to support a trend towards more and more international academic
works emphasizing heterogeneity in the adoption of the ISO 9001 standard to
explain how benefits arise. However, the approaches are fragmented so
future research is needed to integrate these research models to achieve a
better understanding of the direct and indirect effects of the different
variables.
- Depositors only (login required):