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Conflict between Theory and Practice: TQM and Performance Appraisal

Soltani, Ebrahim (2005) Conflict between Theory and Practice: TQM and Performance Appraisal. International Journal of Quality & Reliability Management, 22 (8). pp. 796-818. ISSN 0265-671X. (doi:10.1108/02656710510617238) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11187)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
https://doi.org/10.1108/02656710510617238

Abstract

Purpose – A remarkable amount of theory-based research is beginning to suggest that, even in

policies and practices for human resource (HR) performance appraisal might be in fundamental

aims to explore such (in)consistency between HRM theory and TQM precepts and assumptions.

of HR performance appraisal in quality-driven organisations, this research used a combination of

Findings – The research highlights that while some of the quality management gurus, followed by

this is not a unanimous view in both the literature and practice.

comprehending the broad and complex mix of performance appraisal practices with those criteria

to test various theoretical assumptions about the impact of HR-related practices on organisational

Practical implications – The results of the research should enable practicing managers to

particular, the research findings should also facilitate more valid diagnosis of TQM failures.

designing a performance management system that fits the culture and strategy of the organisation and

also strongly supports a quality-driven management strategy

Item Type: Article
DOI/Identification number: 10.1108/02656710510617238
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: E. Soltani
Date Deposited: 27 Oct 2008 22:40 UTC
Last Modified: 28 May 2019 13:48 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/11187 (The current URI for this page, for reference purposes)
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