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Social Capital and SME Performance: The Moderating Role of Emotional Intelligence

Boohene, Rosemond, Appiah-Gyimah, Regina, Osei, Martin B. (2019) Social Capital and SME Performance: The Moderating Role of Emotional Intelligence. Journal of Entrepreneurship in Emerging Economies, . ISSN 2053-4604. (In press) (doi:10.1108/JEEE-10-2018-0103) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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Abstract

Lack of extant studies on the moderating role of emotional intelligence on the relationship between social capital and firm performance necessitated this study. The main purpose of this research was to examine the extent to which Emotional Intelligence moderates the relationship between social capital and SMEs performance . A total of 1532 SMEs were selected through simple random sampling technique from a population of 5009 SMEs. Structural Eqaution Modelling using AMOS was used to analyse the relationship between the variables. The results revealed that social capital has a positive and significant relationship with emotional intelligence. Moreover, the study also showed that emotional intelligence has a positive and significant relationship with SME performance. Lastly, the study found that emotional intelligence enhances the relationship between social capital and SME performance. SME owner/managers are advised to enact polices that encourage the establishment of meaningful social networks and also help employees understand their emotions while creating social capital as both would help improve the performance of their firms. This paper breaks new ground by identifying emotional intelligence as an enabler of SMEs performance where there is adequate social capital.

Item Type: Article
DOI/Identification number: 10.1108/JEEE-10-2018-0103
Uncontrolled keywords: Social capital, Emotional intelligence, Firm performance, Social capital theory, Ghana
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: M.B. Osei
Date Deposited: 24 Jun 2019 20:35 UTC
Last Modified: 26 Jun 2019 15:04 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/74559 (The current URI for this page, for reference purposes)
Osei, Martin B.: https://orcid.org/0000-0002-8375-2309
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