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The globalization of law firms: managerial issues

Segal-Horn, Susan, Dean, Alison (2007) The globalization of law firms: managerial issues. International Journal of Service Industry Management, 18 (2). pp. 206-219. ISSN 0956-4233. (doi:10.1108/09564230710737835) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:2303)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
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Purpose - To identify and discuss the changes arising within very large law firms from the pressure to provide global services and the issues for firms in implementing cross-border integration.

Design/methodology/approach - The research is qualitative, case-based and exploratory, using a piloted topic guide. The study is of very large UK "City" law firms (i.e. those operating in over 20 countries) using in-depth semi-structured interviews with: managing partners, senior partners, partners and associates at "City" law firms, clients, US lawyers in London and non-legal professionals. Data are triangulated with information from trade press, trade associations and firm reports.

Findings - Identification of managerial issues of global integration common to law firms inter-viewed. These include: a shift to a "managed" firm and decline in professional autonomy; post-acquisition integration and merger process issues; operationalization of global practices (such as common technology platforms, common systems practices, common human resources management practices and cross-border intra-firm working relationships) to achieve consistency throughout the integrated firm.

Research limitations/implications - Data set is derived from UK firms only and dependent on respondent views.

Findings indicate that law firms have become less distinctive and more like other service businesses. Practical implications - The paper identifies the processes by which consistent cross-border service to the client may be achieved within globally integrated firms.

Originality/value - Law is an under-researched industry. This research adds to knowledge of the legal services industry; explores globalization in a professional service firm context; extends the global strategy literature into the services domain. This is also one of the few papers on law firms based on primary data.

Item Type: Article
DOI/Identification number: 10.1108/09564230710737835
Uncontrolled keywords: professional services; law; globalization; United Kingdom
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Suzanne Duffy
Date Deposited: 18 Mar 2008 16:58 UTC
Last Modified: 16 Nov 2021 09:41 UTC
Resource URI: (The current URI for this page, for reference purposes)

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