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A Review of Quality Management research in Higher Education institutions

Dick, Gavin P.M., Tarí, Juan José (2013) A Review of Quality Management research in Higher Education institutions. Kent Busines School Working Paper Series, 274 . ISSN 1748-5795. (KAR id:37512)

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The purpose of this study is to determine the state of research in quality management in higher

universities with the best evidence for informing their focus and models for quality

an increasingly underfunded market for students and research funds the findings show that

are quality management implementation issues, quality management models, techniques and

found are: people management, process management and information and analysis, while the

and feedback on their perceptions of performance. We find in this literature that students are

views on their experience. Also provided is an analysis that shows popular journal outlets,

for the development of quality management for universities, and a future research agenda

Item Type: Article
Uncontrolled keywords: Quality Management, Higher Education, Universities, Quality Dimensions, Quality Models, Literature Review
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Business process/operations
Depositing User: Gavin Dick
Date Deposited: 11 Dec 2013 17:57 UTC
Last Modified: 29 May 2019 11:39 UTC
Resource URI: (The current URI for this page, for reference purposes)
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