A Review of Quality Management research in Higher Education institutions

Dick, Gavin P.M. and Tarí, Juan José (2013) A Review of Quality Management research in Higher Education institutions. Kent Busines School Working Paper Series, 274 . ISSN 1748-5795. (Full text available)

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Abstract

The purpose of this study is to determine the state of research in quality management in higher education institutions based on a review of the academic literature. The aim is to provide universities with the best evidence for informing their focus and models for quality improvement. Despite quality’s role growing in importance as universities strive to compete in an increasingly underfunded market for students and research funds the findings show that research is limited in volume and scope. The findings show that the three most common topics are quality management implementation issues, quality management models, techniques and tools, and quality management dimensions. The key quality management enabling dimensions found are: people management, process management and information and analysis, while the results dimension is predominantly focused on an understanding of stakeholders’ requirements and feedback on their perceptions of performance. We find in this literature that students are discussed as both end customers as graduates and participants in the learning process who have views on their experience. Also provided is an analysis that shows popular journal outlets, research methodologies used and country focus. The paper concludes with recommendations for the development of quality management for universities, and a future research agenda

Item Type: Article
Uncontrolled keywords: Quality Management, Higher Education, Universities, Quality Dimensions, Quality Models, Literature Review
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School > Business process/operations
Depositing User: Gavin Dick
Date Deposited: 11 Dec 2013 17:57 UTC
Last Modified: 25 Jun 2014 11:20 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/37512 (The current URI for this page, for reference purposes)
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