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ISO 9000 certification benefits reality or myth?

Dick, Gavin P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X. (doi:10.1108/09544780010351517) (KAR id:23474)


Given the rapid recent growth in ISO 9000 applications and

the business performance benefits being claimed for it by

National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business

performance factors, that better quality does have a

consistent, positive relationship with business performance.

Combining these findings leads to the inference that quality

certification to ISO 9000 standards is not consistently

associated with having a quality assurance system that

delivers improved process control, or better quality. We

conclude that the National Accreditation Registrars need to

reflect on the standards of proof that they currently use to

support claims for business performance improvement from

the application of the ISO 9000 standards.

Item Type: Article
DOI/Identification number: 10.1108/09544780010351517
Additional information: Research Paper. Conference: Quest for excellence; Quest for excellence XII Conference description: Conference; 12th Conference venue: Washington, DC Conference date: 2000; March
Uncontrolled keywords: ISO 9000, Certification, Benefits, Performance, TQM
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Gavin Dick
Date Deposited: 03 Mar 2010 13:02 UTC
Last Modified: 09 Mar 2023 11:29 UTC
Resource URI: (The current URI for this page, for reference purposes)

University of Kent Author Information

Dick, Gavin P.M..

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