A TQM Approach to HR Performance Evaulation: A Questionnaire Survey

Soltani, R, van der Meer, Robert, Gennard, John, Williams, Terry (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373. (doi:10.1016/S0263-2373(03)00052-5) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Abstract

The impact and effectiveness of Human Resources (HR) performance evaluation system is studied through a questionnaire survey of Scottish-based quality driven organizations. Findings suggest that improvement of employees performance, customer care, active involvement and approaching performance evaluation as a quality effort are the most generally agreed components of a Total Quality Management (TQM) driven HR performance evaluation

Item Type:	Article
DOI/Identification number:	10.1016/S0263-2373(03)00052-5
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	E. Soltani
Date Deposited:	08 Sep 2008 18:53 UTC
Last Modified:	28 May 2019 13:48 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/11223 (The current URI for this page, for reference purposes)