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Bank managers in Jordan: a study of motivation, job satisfaction and comparative organizational practices

Al-Rasheed, Mohd. Adel Mahmoud (1994) Bank managers in Jordan: a study of motivation, job satisfaction and comparative organizational practices. Doctor of Philosophy (PhD) thesis, University of Kent. (doi:10.22024/UniKent/01.02.86235) (KAR id:86235)


This thesis is an attempt to fill a gap in research in the area of motivation and job satisfaction in the Jordanian/Arab managerial context. It is basically built on a representative sample of 266 Jordanian managers taken from 21 Jordanian/Arab and Western (Anglo-American) banks in Jordan. The thesis is an exploratory and comparative organizational behaviour and management study. It implements two instruments of investigation, a standardized questionnair and in-depth interviews.

The major findings of the thesis that Jordanian bank managers' patterns of motivation and job satisfaction and their interpretation of the 'higher goals of the job' (for example, autonomy) are similar to Western managers'. The assessmentf about 20 related factors on bank managers' motivation and job satisfaction reveal that different demographic and social and other organizational factors contribute to the significant impact on bank managers' motivation and job satisfaction. However, the significant impact of job related factors is more noticeable compared with other factors.

The thesis, with consideration to the recommendation and the implications of relevant research, extends the study beyond managers' attitudes and includes relevant managerial practices and systems. It also attemps to reflect on the interaction of the organization within the wider environment.

The comparison of the managerial practices and systems (for example, delegation of authority) and other organizational variables (for example, specialization) relevant to bank managers' motivation and job satisfaction reveal that major and significant differences are found between Western (Anglo-American) and Jordanian/Arab banks. It also reveals that the type of managerial practices and systems in the Jordanian/Arab banks is, by and large, traditional and less bureaucratic compared with the managerial practices in Western (Anglo-American) banks. The thesis addresses the main managerial implications Jordanian/Arab banks could consider when designing their motivational and job satisfaction systems.

In an attempt to interpret the traditional managerial practices in the Jordanian/Arab banks, pertinent factors are discussed. These relate to particular factors of the Jordanian/Arab banks and to specific cultural and social factors in the Jordanian/Arab societies.

Item Type: Thesis (Doctor of Philosophy (PhD))
DOI/Identification number: 10.22024/UniKent/01.02.86235
Additional information: This thesis has been digitised by EThOS, the British Library digitisation service, for purposes of preservation and dissemination. It was uploaded to KAR on 09 February 2021 in order to hold its content and record within University of Kent systems. It is available Open Access using a Creative Commons Attribution, Non-commercial, No Derivatives ( licence so that the thesis and its author, can benefit from opportunities for increased readership and citation. This was done in line with University of Kent policies ( If you feel that your rights are compromised by open access to this thesis, or if you would like more information about its availability, please contact us at and we will seriously consider your claim under the terms of our Take-Down Policy (
Uncontrolled keywords: Management; Banking; Jordan
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HG Finance
SWORD Depositor: SWORD Copy
Depositing User: SWORD Copy
Date Deposited: 29 Oct 2019 16:37 UTC
Last Modified: 16 Nov 2021 10:27 UTC
Resource URI: (The current URI for this page, for reference purposes)

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