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Approaches to quality management in the UK: survey evidence and implications

Soltani, Ebrahim, Lai, Pei-Chun (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. (doi:10.1108/14635770710761852) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3214)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1108/14635770710761852

Abstract

Purpose – This paper seeks to shift the focus to the implications of various quality management

Design/methodology/approach – A mail-based survey is conducted among a total of 150

methodology sounds appropriate, given that there is a relative dearth of evidence regarding the nature

through such systems.

quality management (TQM) models were seen as helping organisations in the journey towards

management systems, however, a major discrepancy was found between the rhetoric of these systems

were developing a more strategic approach to managing soft aspects of quality management. The

relatively the antithesis of that of the TQM-driven organisations.

method and the fact that it draws its data from only a mail-based survey. Therefore, additional

order to examine more deeply and validate the survey results.

management initiatives, indeed, the paper is in many respects a spirited defence of the distinctive

Originality/value – This paper updates the earlier work and significantly highlights the move to

management frameworks.

Item Type: Article
DOI/Identification number: 10.1108/14635770710761852
Additional information: Research Paper
Uncontrolled keywords: Benchmarking, Total quality management, Quality awards
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Suzanne Duffy
Date Deposited: 14 May 2008 07:23 UTC
Last Modified: 28 May 2019 13:38 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/3214 (The current URI for this page, for reference purposes)
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