Soltani, Ebrahim, Lai, Pei-Chun (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. (doi:10.1108/14635770710761852) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3214)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication) | |
Official URL http://dx.doi.org/10.1108/14635770710761852 |
Abstract
Purpose – This paper seeks to shift the focus to the implications of various quality management
Design/methodology/approach – A mail-based survey is conducted among a total of 150
methodology sounds appropriate, given that there is a relative dearth of evidence regarding the nature
through such systems.
quality management (TQM) models were seen as helping organisations in the journey towards
management systems, however, a major discrepancy was found between the rhetoric of these systems
were developing a more strategic approach to managing soft aspects of quality management. The
relatively the antithesis of that of the TQM-driven organisations.
method and the fact that it draws its data from only a mail-based survey. Therefore, additional
order to examine more deeply and validate the survey results.
management initiatives, indeed, the paper is in many respects a spirited defence of the distinctive
Originality/value – This paper updates the earlier work and significantly highlights the move to
management frameworks.
Item Type: | Article |
---|---|
DOI/Identification number: | 10.1108/14635770710761852 |
Additional information: | Research Paper |
Uncontrolled keywords: | Benchmarking, Total quality management, Quality awards |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | Faculties > Social Sciences > Kent Business School |
Depositing User: | Suzanne Duffy |
Date Deposited: | 14 May 2008 07:23 UTC |
Last Modified: | 28 May 2019 13:38 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/3214 (The current URI for this page, for reference purposes) |
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