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Comparing service quality among EU and international postgraduate management students

Barnes, Bradley R. (2007) Comparing service quality among EU and international postgraduate management students. International Journal of Management Education, 6 (1). pp. 15-25. ISSN 1472-8117. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3130)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
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Abstract

Relatively little has been concluded regarding the impact of price fee differentials in a service quality and higher

directly compare EU and international students: the former paying significantly less in course fees than the latter.

and knowledge of the UK (or a lack of it) were factors that led to high expectations. EU students in general have

among the sample that education in the UK is similar in quality to elsewhere in Europe. Overall, perceptions of

despite paying considerably less, EU students tend to have lower overall perceptions of the quality of service compared

and are less inclined to voice complaints. Several managerial recommendations are extracted, and directions

for future research suggested.

Item Type: Article
Uncontrolled keywords: SERVQUAL, action research, service quality, services marketing.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Suzanne Duffy
Date Deposited: 14 May 2008 07:10 UTC
Last Modified: 28 May 2019 13:38 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/3130 (The current URI for this page, for reference purposes)
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