Items where Author, Editor or other role is "Soltani, E."

2015

Chytiri, Alexandra-Paraskevi (2015) Hotel Recruitment and Selection Practices: The case of Greek Hotel Units/Chains Vs Foreign Hotel Units/Chains in Greece. Master of Arts by Research (MARes) thesis, University of Kent,. (KAR id:54343)

2014

Soltani, Ebrahim, Ahmed, Pervaiz K., Liao, Ying Ying, Anosike, Paschal U. (2014) Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry. International Journal of Operations & Production Management, 34 (8). pp. 1003-1027. ISSN 0144-3577. (doi:10.1108/IJOPM-11-2012-0486) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34883)

2013

Ying-Ying, Liao, Soltani, Ebrahim, Yeow, Pamela (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. Total Quality Management and Business Excellence, 25 (11-12). pp. 1295-1317. ISSN 1478-3363. E-ISSN 1478-3371. (doi:10.1080/14783363.2013.850887) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:46629)

Rashidirad, Mona, Soltani, Ebrahim, Syed, Jawad (2013) Strategic Alignment Between Competitive Strategy and Dynamic Capability: Conceptual Framework and Hypothesis Development. Strategic Change, 22 (3-4). pp. 213-224. ISSN 1086-1718. (doi:10.1002/jsc.1934) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:33790)

Rashidirad, Mona, Soltani, Ebrahim (2013) Configurations of e-business competitive strategy, strategic resources and dynamic capabilities. In: 73rd Annual Meeting of the Academy of Management (AOM), August 9-13, 2013, Orlando, Florida. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34887)

Al-Ma’aitah, Noor, Soltani, Ebrahim (2013) Cultural Values and Buyer-Supplier Relationships in the Middle East: A Survey of Manufacturing Firms. In: 4th International Conference of the Association of Global Management Studies, 4-5 March, California, Berkeley, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34890)

Liao, Ying-Ying, Soltani, Ebrahim (2013) Cultural awareness: the route to creating superior service performance and customer satisfaction. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34889)

Rahyuda, A.G., Soltani, Ebrahim, Syed, Jawad (2013) How do post-training transfer interventions affect trainee attitudes and transfer of training? A sequential mixed methods study of pubic sector organisations. In: 2013 Annual Meeting of Academy of Management, 12-13 August 2013, Orlando, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34885)

Soares, Anabela, Soltani, Ebrahim, Liao, Ying-Ying (2013) The Influence of Inter-firm Relationships on Supply Chain Quality Management: A Survey of UK firms. International Journal of Global Management Studies Professional, 4 (2). pp. 17-32. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34884)

Soares, Anabela, Soltani, Ebrahim (2013) Managing inter-firm relationships and the resulting outcomes for Supply Chain Quality: A Survey of UK firms. In: Proceedings of the 4th International Conference of the Association of Global Management Studies, 4-5 March, California, Berkeley, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34892)

Rahyuda, A.G., Syed, Jawad, Soltani, Ebrahim (2013) Post-training transfer interventions and their resulting outcomes for trainee attitudes and transfer of training: A sequential explanatory mixed methods study of private sector organisations. In: 2013 British Academy of Management Conference, 10-12 September 2013, Liverpool, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34886)

Soltani, Ebrahim, Liao, Ying-Ying (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:34888)

2012

Rahyuda, A.G., Syed, Jawad, Soltani, Ebrahim (2012) Identifying a Relapse or Identifying a Goal? Two Types of Post-Training Transfer Intervention. In: Proceedings of the 72nd Annual Meeting of the Academy of Management (AoM), August 2012, Boston, Massachusetts, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32200)

Soltani, Ebrahim, Chau, Vinh Sum (2012) A Learning Organization Perspective of Service Quality Operations in the IT Industry. Strategic Change, 21 (5-6). pp. 275-284. ISSN 1086-1718. (doi:10.1002/jsc.1909) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:29277)

Soltani, Ebrahim (2012) Managing diverse work groups in Islamic Cultures. In: Dundon, Tony and Wilkinson, Adrian, eds. Case Studies in Global Management: Strategy, Innovation and People. Tide University Press, Australia. ISBN 978-0-7346-1113-0. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32194)

Soltani, Ebrahim, Liao, Ying-Ying (2012) Achieving Business Excellence through Quality Management Initiatives: Drivers and Impediments. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32202)

Liao, Ying-Ying, Soltani, Ebrahim, Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32203)

Soltani, Ebrahim (2012) The Compatibility of Total Quality Management and Human Resource Management: A Critical Review. In: Kramar, Robin and Syed, Jawad, eds. Human Resource Management in a Global Context: a critical approach. Palgrave Macmillan. ISBN 978-0-230-25153-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32199)

Soltani, Ebrahim, Barnes, Bradley R., Syed, Jawad, Liao, Ying-Ying (2012) Does Management's Approach Impede Service Quality? Production Planning & Control, 23 (7). pp. 523-540. ISSN 0953-7287. (doi:10.1080/09537287.2011.640041) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:31043)

Soltani, Ebrahim, Liao, Ying-Ying (2012) Individual Versus System Influences on Employee Performance in TQM-oriented Organisations – Some Empirical Evidence. In: Proceedings of the 2012 International Conference on Business and Information (BAI), 3rd to 5th July 2012, Sapporo, Japan. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32201)

2011

Soltani, Ebrahim (2011) Inventory Control. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication, pp. 707-709. ISBN 978-1-4129-7382-3. (doi:10.1007/978-0-85729-766-2_4) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32197)

Soltani, Ebrahim (2011) Service Failure: Recovery Marketing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32196)

Soltani, Ebrahim (2011) Yield Management: Time-Oriented Pricing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32195)

Soltani, Ebrahim, Liao, Ying-Ying (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32208)

Soltani, Ebrahim, Wilkinson, Adrian (2011) The Razors Edge: Managing Operations of MNC Affiliations in Iran. Journal of World Business, 46 (6). pp. 462-475. ISSN 1090-9516. (doi:10.1016/j.jwb.2010.10.007) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25713)

Soltani, Ebrahim, Chau, Vinh Sum (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32205)

Rahyuda, A.G., Syed, Jawad, Soltani, Ebrahim (2011) Post-training Transfer Interventions: An Integrative Review and Future Agenda. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32206)

Soares, Anabela, Soltani, Ebrahim (2011) Supply Chain Quality Relationship Management (SCQRM): A Step Forward. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), 13th to 15th September 2011, Aston Business School, Birmingham, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32210)

Soares, Anabela, Soltani, Ebrahim (2011) Supply Chain Quality Relationship Management: Managing triadic relationships towards improved performance outcomes. In: Proceedings of the 14th annual Conference of Quality Management & Organisational Development (QMOD), 29th to 31st August 2011, TECNUN, University of Navara, San Sebastian, Spain. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32211)

Soltani, Ebrahim and Liao, Ying-Ying and Wang, Wei-Yuan (2011) A Learning Organisation Approach to Managing Service Quality. In: 2011 International Joint Conference on Service Sciences. IEEE, pp. 89-91. ISBN 978-1-4577-0326-3. (doi:10.1109/IJCSS.2011.25) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:31966)

Soltani, Ebrahim, Syed, Jawad, Liao, Ying-Ying, Shahi-Sough, Nasrollah (2011) Tackling One-Sidedness in Equality and Diversity Research: Characteristics of the Current Dominant Approach to Managing Diverse Workgroups in Iran. Asia Pacific Journal of Management, 29 (1). pp. 9-37. ISSN 0217-4561. (doi:10.1007/s10490-011-9259-3) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:31965)

Soltani, Ebrahim, Singh, Abhilasha, Liao, Ying-Ying (2011) Management’s Orientations Toward Quality Management as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: Proceedings of 5th quality Conference in the Middle East: TQM and Excellent: A Framework for Managing Governance and Corporate Social Responsibility, 31st January to 2nd February 2011, Dubai, UAE. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32209)

Soltani, Ebrahim, Phillips, Paul A., Azadegan, Arash, Liao, Ying-Ying (2011) Quality Performance in a Global Supply Chain: Finding Out the Weak Link. International Journal of Production Research, 49 (1). pp. 269-293. ISSN 0020-7543. (doi:10.1080/00207543.2010.508955) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25545)

Soltani, Ebrahim, Chau, Vinh Sum (2011) The Rationality of Behaviour during the 2008 Global Financial Crisis: The Impact of Management Practices. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32204)

2010

Soares, Anabela, Soltani, Ebrahim (2010) An Investigation into the Factors Influencing Supply Chain Quality Management Processes. In: Proceedings of the 24th Annual Conference of the British Academy of Management (BAM), 14th to 16th September 2010, University of Sheffield, Sheffield, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32212)

Soltani, Ebrahim and Scullion, Hugh and Collings, David G. and Lai, Pei-Chun (2010) Workforce diversity in Iran: some case study evidence of private sector organisations. In: Ozbilgin, Mustafa F. and Syed, Jawad, eds. Managing Gender Diversity in Asia: A Research Companion. Edward Elgar, Cheltenham & New York, pp. 352-372. ISBN 978-1-84720-644-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25543)

Soltani, Ebrahim (2010) The Application of Pelz Effect to Managing TQM Programmes. In: Proceeding of 21st Production and Operations Management Society Conference, Vancouver, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25629)

Liao, Ying-Ying, Soltani, Ebrahim, Petrovici, Dan Alex (2010) Service Quality Through the Lens of Chinese Cultural Values: Setting the Agenda for Future Research. In: Proceedings of the 21st Production and Operations Management Society (POMS) Conference: Operations in Emerging Economics, Vancouver, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25632)

Soltani, Ebrahim, Phillips, Paul A. (2010) TQM Practises: A Means to Tightening Managerial Control or Improving the Work Processes? Some Evidence. In: Proceedings of the 14th International Conference on ISO 9000 and Total Quality Management (13-ICIT), University of Scranton, Pennsylvania, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25631)

Soltani, Ebrahim, Wilkinson, Adrian (2010) What is Happening to Flexible Workers in the Supply Chain Partnerships Between Hotel Housekeeping Departments and Their Partner Employment Agencies? Some Qualitive Insights. International Journal of Hospitality Management, 29 (1). pp. 108-119. ISSN 0278-4319. (doi:10.1016/j.ijhm.2009.06.006) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25532)

Singh, Abhilasha, Soltani, Ebrahim (2010) Knowledge Management Practices in Indian IT companies. Total Quality Management and Business Excellence, 21 (2). pp. 145-157. ISSN 1478-3363. (doi:10.1080/14783360903549832) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25525)

Soltani, Ebrahim, Singh, Abhilasha, Wang, Wei-Yuan, Liao, Ying-Ying (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management and Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. (doi:10.1080/14783363.2010.483097) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25522)

Soltani, Ebrahim (2010) The Overlooked Variable in Managing Human Resources of Iranian Organisations: Workforce Diversity – Some Evidence. International Journal of Human Resource Management, 21 (1). pp. 84-108. ISSN 0958-5192. (doi:10.1080/09585190903466871) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25526)

Soltani, Ebrahim, Wang, Wei-Yuan, Singh, Abhilasha, Liao, Ying-Ying (2010) The Rhetoric and Reality of 'Process Control' in Organisational Environments With a TQM Orientation: The Managers' View. Total Quality Management and Business Excellence, 21 (1). pp. 67-77. ISSN 1478-3363. (doi:10.1080/14783360903492637) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25549)

Soltani, Ebrahim, Wilkinson, Adrian (2010) Stuck in the Middle With You: The Effects of Incongruency of Senior and Middle Managers' Orientations on TQM Programmes. International Journal of Operations and Production Management, 30 (4). pp. 365-397. ISSN 0144-3577. (doi:10.1108/01443571011029976) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25546)

Soltani, Ebrahim, Liao, Ying-Ying (2010) Training Interventions: Fulfilling Managerial Endss or Proliferating Invaluable Means for Employees? Some Evidence From Iran. European Business Review, 22 (2). pp. 128-152. ISSN 0955-534X. (doi:10.1108/09555341011023498) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25547)

2009

Soltani, Ebrahim (2009) Foreign Direct Investment. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications, Inc.. ISBN 978-1-4129-6427-2. (doi:10.1016/b978-008044910-4.00167-x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25544)

Soltani, Ebrahim (2009) Facilities Location Decisions. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications Inc.. ISBN 978-1-4129-6427-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25534)

Soltani, Ebrahim (2009) Managing Inventory. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications Inc.. ISBN 978-1-4129-6427-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25527)

Phillips, Paul A., Soltani, Ebrahim, Lai, Pei-Chun, Liao, Ying-Ying (2009) An Employee View of Equal Opportunities in Employment: A Qualitative Investigation of its Reality in Iran. In: Equal Opportunities International Conference, Istanbul. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:23457)

Soltani, Ebrahim, Lai, Pei-Chun, Phillips, Paul A., Liao, Ying-Ying (2009) The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience. Service Industries Journal, 29 (10). pp. 1317-1339. ISSN 0264-2069. (doi:10.1080/02642060903026221) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:23397)

2008

Soltani, Ebrahim, Lai, Pei-Chun, Phillips, Paul A. (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11165)

Lai, Pei-Chun, Soltani, Ebrahim (2008) Roconcilling the Needs of Housekeeping Department, Employment Agency and Flexible Workers in Galperin. In: Proceedings of the 11th Bi-Annual Conference of the International Society for the Study of Work and Organizational Values, 22-25 June, Singapore. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25633)

Soltani, Ebrahim (2008) Understanding the Nature of Management's Orientations Towards Organisational Change Initiative. In: Proceedings of the 13th International Conference on ISO 9000 and Total Quality Management. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25634)

Lai, Pei-Chun, Soltani, Ebrahim, Baum, T. (2008) Distancing Flexibility in the Hotel Industy: The Role of Employment Agencies as Labour Suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192. (doi:10.1080/09585190701764048) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11201)

Soltani, Ebrahim, Lai, Pei-Chun, van der Meer, Robert, Williams, Terry (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069. (doi:10.1080/02642060802250229) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3560)

Soltani, Ebrahim, Lai, Pei-Chun, Javadeen, Sayed Reza Sayed, Gholipour, Tahmoores Hassan (2008) A review of the theory and practice of managing TQM: An integrative framework. Total Quality Management and Business Excellence, 19 (5). pp. 461-479. ISSN 1478-3363. (doi:10.1080/14783360802018103) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:15211)

2007

Soltani, Ebrahim, Lai, Pei-Chun (2007) Process Control and Total Quality Management: A Qualitative Study of Three Manufacturing Organisations. In: The 18th Annual Conference of the Production and Operations Management Society (POMS), May 4 - May 7, 2007, Dallas, Texas, U.S.A. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11200)

Soltani, Ebrahim (2007) Managerial Approaches to Service Quality Practices: Some Case Study Evidence. In: The 12th International Conference on ISO 9000 & TQM (12-ICIT), 9-11 April, 2007, Taipei, Taiwan, ROC. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11188)

Soltani, Ebrahim, Lai, Pei-Chun, Mahmoudi, Vahid (2007) Managing change initiatives: Fantasy or reality? The case of public sector organisations. Total Quality Management and Business Excellence, 18 (1-2). pp. 153-179. ISSN 1478-3371. (doi:10.1080/14783360601053319) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3113)

Soltani, Ebrahim, Lai, Pei-Chun (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. (doi:10.1108/14635770710761852) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3214)

Soltani, Ebrahim, Lai, Pei-Chun (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11199)

Lai, Pei-Chun, Soltani, Ebrahim (2007) Outsourcing hotel service operations: Some case study evidence. In: International Conference on Business and Information 2007. . pp. 1-12. ATISR (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:3870)

2006

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry, Lai, Pei-Chun (2006) The Compatibility of Performance Appraisal Systems With TQM Principles - Evidence From Current Practice. International Journal of Operations & Production Management, 26 (1-2). pp. 92-112. ISSN 0144-3577. (doi:10.1108/01443570610637030) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11228)

Soltani, Ebrahim, Lai, Pei-Chun (2006) Employment Agencies as Labour Suppliers and Partners: Evidence from the Supply Chain Operations in the Hotel Sector. In: Third Graduate Research in Tourism Conference, Canakkale, Turkey. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11194)

Soltani, Ebrahim, Lai, Pei-Chun (2006) Learning about the Practice of Change Management: The Case of Non-for-Profit Organisations. In: 8th International Conference on Multinational Enterprises, Chinese Culture University, Taiwan. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11195)

Soltani, Ebrahim, Lai, Pei-Chun, Shams, N. (2006) The Primacy of Management's Commitment and Role in Achieving TQM Objectives: Some Evidence. In: 7th International Conference of Quality Managers: Change Management, Sustainable Improvement Strategy, Tehran, Iran. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11207)

Soltani, Ebrahim, Lai, Pei-Chun (2006) What Does (Process) Control Mean? The Managers' View. In: 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performancd, Wellington, New Zealand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11193)

2005

Soltani, Ebrahim, Lai, Pei-Chun, Gharneh, Naser Shams (2005) Breaking Through the Barriers to TQM Effectivness: Lack of Commitment of Upper-Level Management. Total Quality Management and Business Excellence, 16 (8-9). pp. 1009-1021. ISSN 1478-3363. (doi:10.1080/14783360500163201) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25536)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2005) A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172. (doi:10.1111/j.1467-8551.2005.00452.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11216)

Soltani, Ebrahim (2005) Conflict between Theory and Practice: TQM and Performance Appraisal. International Journal of Quality & Reliability Management, 22 (8). pp. 796-818. ISSN 0265-671X. (doi:10.1108/02656710510617238) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11187)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 190279637. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11222)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry, Lai, Pei-Chun (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11227)

Soltani, Ebrahim, Lai, Pei-Chun (2005) Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations. In: 10th World Congress for Total Quality Management, Winnipeg, Manitoba, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11192)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2005) Managing TQM Practices: A Critical Analysis. In: Proceedings of the 11th Annual Research Seminar. . pp. 165-176. J.N.Orsini (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11220)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2005) TQM in Transition? In: 10th International Conference on ISO 9000 & TQM (10-ICIT) and 6-sigma for Competitiveness, 2005, SAQM, Shanghai, China. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11226)

Soltani, Ebrahim (2005) Top Management: A Threat or an Opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 463-476. ISSN 1478-3363. (doi:10.1080/14783360500078441) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11186)

2004

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Annual Performance Review: An Organisational Messiah or Pariah? A TQM Approach. In: 10th International Conference on Industry, Engineering and Management Systems (IEMS), 15-17 Mar 2004, Cocoa Beach, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11215)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Approaches to Organisational Performance : An Integrative Perspective. In: 10th International Conference on Productivity and Quality Research (ICPOR), Miami, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11214)

Soltani, Ebrahim, Meer, Robert van der, Williams, Terry (2004) Challenges Posed to Performance Management by TQM Gurus: Contributions to Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363. (doi:10.1080/1478336042000255488) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11224)

Soltani, Ebrahim (2004) The Contribution of Individual Employees to Organisational Performance. In: 10th International Conference on Productivity and Quality Research, Miami, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11185)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2004) HR performance evaluation in the context of TQM: A review of the literature. International Journal of Quality & Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11209)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X. (doi:10.1108/09544780410563329) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11212)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Managing Performance: From Control to Development. In: 2nd International Management Conference, 21/12/2004, Sharif University of Technology, Tehran, Iran. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11219)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Quality Management Systems in the UK: The Systems in the UK: The Scottish Experience. In: 9th International Conference on ISO 9000 & TQM (9-ICIT): TQM Best Practices, 05/04/2004, Bangkok, Thailand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11217)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Senior Management Commitment and TQM Success: A Review of Literature. In: 9th World Congress for Total Quality Management: Creating Sustainable Excellence, Abu Dhabi, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11225)

Soltani, Ebrahim (2004) Should Organisations Eliminate Performance Appraisal Systems? A Context-Appropriate Performance Appraisal of TQM. Jornal of Management Systems, 16 (4). pp. 21-31. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11184)

Soltani, Ebrahim (2004) TQM Best Practices: 9-ICIT. Business Process Management Journal, 10 (6). pp. 724-729. ISSN 1463-7154. (doi:10.1108/bpmj.2004.15710fac.001) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11183)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2004) Top management: A threat or an opportunity to TQM. In: 7th International Conference on Quality Management & Organisational Development (QMOD): Management Challenge of the New Millennium, 04/08/2004, Monterrey, Mexico. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11218)

2003

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry, Gennard, John (2003) Issues Surrounding Performance Management in Organisations with a TQM Orientation. In: 6th International Conference of QMOD, 1-3 Oct 2003, Paris, France. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11221)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373. (doi:10.1016/S0263-2373(03)00052-5) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11223)

Soltani, Ebrahim, van der Meer, Robert, Williams, Terry (2003) Evaluation of TQM Effectiveness: Evidence from a Survey of EFQM-Registered Organisations - A Scottish Experience. In: OR45 Annual Conference, 2-5 Sep 2003, Keele Conference Park, Keele, England. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11213)

Soltani, Ebrahim (2003) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. In: 10th Iranian Researchers' Conference in Europe, Glasgow, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11182)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2003) A TQM Approach to Evaluation Criteria for Human Resource Performance: Results of a Questionnaire Survey. In: One World? One view of OM? The challenges of Intergrating Research and Practice (Joint International Conference of the European Operations Management Association and the Production & Operations Management Society), Politecnico di Milano & University di Padova, Italy. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11211)

Soltani, Ebrahim, Gennard, John, van der Meer, Robert, Williams, Terry (2003) The Generic Criteria of HR Performance Evaluation systems: A Study of UK-based TQM-Driven Organisations. In: 7th Conference on International Human Resource Management, University of Limerick, Ireland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11189)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2003) Performance Management: TQM vs HRM - Lessons Learned. Management Research News, 26 (28). pp. 38-49. ISSN 0140-9174. (doi:10.1108/01409170310783646) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11208)

Soltani, Ebrahim (2003) Towards a TQM-driven HR Performance Evaluation: An Empirical Study. Employee Relations, 25 (4). pp. 347-370. ISSN 0142-5455. (doi:10.1108/01425450310483370) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11181)

2002

Soltani, Ebrahim, Gennard, John, van der Meer, Robert, Williams, Terry (2002) Content Issues of HR-Related Performance Measurement: A Total Quality Management Approach. In: Production and Operational Management Society (POMS) Annual Conference, San Francisco, California, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11191)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2002) An Empirical Study of Performance Management Practices in Quality-Oriented Organisations. In: 2nd International Conference on Human Resource Management in Europe: Trends and Challenges, CRANET Network on European HRM, University of Economics and Business, Athens. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11210)

2001

Soltani, Ebrahim, Gennard, John, van der Meer, Robert, Williams, Terry (2001) Employee Performance Measurement in Organizational Environment with a Quality Orientation. In: New Dimensions in Human Resource Management, CRANET Conference, University of Cyprus, Nicosia, Cyprus. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11190)