Quality Performance in a Global Supply Chain: Finding Out the Weak Link

Soltani, Ebrahim and Phillips, Paul A. and Azadegan, Arash and Liao, Ying-Ying (2011) Quality Performance in a Global Supply Chain: Finding Out the Weak Link. International Journal of Production Research, 49 (1). pp. 269-293. ISSN 0020-7543. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Much has been written on the intensive interconnection between supply chain management (SCM) and quality management (QM) with a particular focus on the systems-based view as the common thread between these two operation management topics. Absent in this debate has been any examination of the dynamics of SCM and QM practices and the resultant implications for the end customer in terms of product/service quality at a global level. In consequence, the nature and extent of their interconnection or interlinking and the resultant implications for the product/service quality has remained tangential. Using a qualitative study of two very large branded athletic and casual sports apparel and footwear manufacturers based in Asia with world-wide suppliers and distribution centres, this study aims to broaden the debate by arguing that partnering with suppliers of high QM capabilities in chains of relationships does not necessarily result in downstream benefits to both the manufacturer and end customers. We argue that both SCM and QM practices must advance from traditional firm-driven, fire fighting and product-focused mindsets to a more collaborative mode of inter-firm relations in that a much greater level of co-operation among both upstream and downstream chains is regarded as a key to competitive advantage.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: J. Ziya
Date Deposited: 23 Sep 2010 15:09
Last Modified: 03 Jun 2014 14:14
Resource URI: https://kar.kent.ac.uk/id/eprint/25545 (The current URI for this page, for reference purposes)
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