Soltani, Ebrahim
(2011)
Service Failure: Recovery Marketing.
In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds.
Encyclopaedia of Sports Management and Marketing.
Sage Publication.
ISBN 978-1-4129-7382-3.
(The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)
(KAR id:32196)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
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