Service Failure: Recovery Marketing

Soltani, Ebrahim (2011) Service Failure: Recovery Marketing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 9781412973823. (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)

Item Type:	Book section
Additional information:	4 volume set
Subjects:	H Social Sciences > HA Statistics > HA33 Management Science
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	Cathy Norman
Date Deposited:	27 Nov 2012 16:16
Last Modified:	09 Jun 2014 11:33
Resource URI:	https://kar.kent.ac.uk/id/eprint/32196 (The current URI for this page, for reference purposes)