Service Failure: Recovery Marketing

Soltani, Ebrahim (2011) Service Failure: Recovery Marketing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32196)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Item Type:	Book section
Additional information:	4 volume set
Subjects:	H Social Sciences > HA Statistics > HA33 Management Science
Divisions:	Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User:	Catherine Norman
Date Deposited:	27 Nov 2012 16:16 UTC
Last Modified:	16 Feb 2021 12:43 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/32196 (The current URI for this page, for reference purposes)

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