An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts

Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Item Type:	Conference or workshop item (Paper)
Subjects:	H Social Sciences > HA Statistics > HA33 Management Science
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	Cathy Norman
Date Deposited:	27 Nov 2012 16:48
Last Modified:	18 Jul 2014 13:41
Resource URI:	https://kar.kent.ac.uk/id/eprint/32203 (The current URI for this page, for reference purposes)