An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts

Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not available from this repository)

The full text of this publication is not available from this repository. (Contact us about this Publication)

Item Type:	Conference or workshop item (Paper)
Subjects:	H Social Sciences > HA Statistics > HA33 Management Science
Divisions:	Faculties > Social Sciences > Kent Business School > Management Science
Depositing User:	Cathy Norman
Date Deposited:	27 Nov 2012 16:48
Last Modified:	18 Jul 2014 13:41
Resource URI:	https://kar.kent.ac.uk/id/eprint/32203 (The current URI for this page, for reference purposes)