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The (In)efficacy of Service Quality Operations: A Learning Organization Perspective

Soltani, Ebrahim, Chau, Vinh Sum (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32205)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Catherine Norman
Date Deposited: 27 Nov 2012 16:53 UTC
Last Modified: 16 Feb 2021 12:43 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/32205 (The current URI for this page, for reference purposes)
Chau, Vinh Sum: https://orcid.org/0000-0002-4030-8953
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