Skip to main content
Kent Academic Repository

A TQM Approach to HR Performance Evaulation: A Questionnaire Survey

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, Terry (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373. (doi:10.1016/S0263-2373(03)00052-5) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11223)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
http://dx.doi.org/10.1016/S0263-2373(03)00052-5

Abstract

In contrast to previous research on HR performance evaluation in quality organisational environments, which is mainly confined to the literature and theory-based studies, this paper provides a partial answer to the question: ‘what is a typical quality-oriented HR performance evaluation system’? In this study, an attempt is made to highlight the key generic criteria of a quality-driven HR performance evaluation system through a questionnaire survey of Scottish-based quality-driven organisations. It allows the reader to map the most important issues in HR performance evaluation in a quality management context. In addition, the study analyses the degree of effectiveness of the currently conducted HR performance evaluation in identifying training needs, employee motivation, improvement in future performance and overall performance of the organisation. Finally, suggestions are offered for moving towards a quality-based HR performance evaluation.

Item Type: Article
DOI/Identification number: 10.1016/S0263-2373(03)00052-5
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: E. Soltani
Date Deposited: 08 Sep 2008 18:53 UTC
Last Modified: 04 Feb 2022 13:31 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/11223 (The current URI for this page, for reference purposes)

University of Kent Author Information

Soltani, Ebrahim.

Creator's ORCID:
CReDIT Contributor Roles:
  • Depositors only (login required):

Total unique views for this document in KAR since July 2020. For more details click on the image.