Soltani, Ebrahim (2011) Service Failure: Recovery Marketing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:32196)
| The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. |
| Item Type: | Book section |
|---|---|
| Additional information: | 4 volume set |
| Subjects: | H Social Sciences > HA Statistics > HA33 Management Science |
| Divisions: | Divisions > Kent Business School - Division > Kent Business School (do not use) |
| Depositing User: | Catherine Norman |
| Date Deposited: | 27 Nov 2012 16:16 UTC |
| Last Modified: | 16 Nov 2021 10:09 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/32196 (The current URI for this page, for reference purposes) |
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