The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. and Liao, Ying-Ying (2009) The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience. Service Industries Journal, 29 (10 ). 1317-1339 . ISSN 0264-2069. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Much has been written on the nature of labour flexibility in the Western context and the extent to which it benefits employers in terms securing them cost-effective operations and flexible workers by offering them contingent work arrangements. Absent in this debate has been any examination of the nature and extent of labour flexibility in the non-Western context. This article aims to broaden the debate and examines the current application of labour flexibility practices and its resultant implications in the novel context of Taiwan - with a particular focus on the hospitality industry. The choice of hospitality industry is in line with the recent CEPD's1 call for labour dispatch agencies to be considered as a promotional service industry among 12 categories of services. Data derived from focus group studies and individual in-depth interviews at four hotels and their partner labour dispatch agencies elicited the triangular relationship among labour dispatch agencies, client hotels, and agency workers. In contrast to previous similar research of the Western context where labour flexibility was primarily seen to secure lower labour costs, it was found that tight managerial control over the flexible workforce plays a crucial role in adopting contingent work arrangements. Moreover, the results indicate that flexible workers are regarded as a cost rather than being considered as the rhetoric of human capital.

Item Type: Article
Uncontrolled keywords: labour dispatch agency; labour flexibility; hospitality sector; Taiwan
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: Claire Krafft (on maternity leave)
Date Deposited: 18 Nov 2009 09:39
Last Modified: 03 Jun 2014 14:15
Resource URI: (The current URI for this page, for reference purposes)
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