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Soltani, Ebrahim and Liao, Ying-Ying and Gholami, Abdul Khalegh and Iqbal, Abdullah (2018) Saying it without words: a qualitative study of employee voice in the Iranian building sector. The International Journal of Human Resource Management, 29 (5). pp. 1015-1055. ISSN 0958-5192. E-ISSN 1466-4399. (doi:https://doi.org/10.1080/09585192.2017.1369447) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan and Iqbal, Abdullah (2016) The dynamics of workplace relationships in a diverse internationally staffed organisation: a qualitative ethnographic assessment. The International Journal of Human Resource Management, Online (online). pp. 1-30. ISSN 0958-5192. E-ISSN 1466-4399. (doi:https://doi.org/10.1080/09585192.2016.1166788) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Syed, Jawad and Liao, Ying-Ying and Iqbal, Abdullah (2014) Managerial Mindsets Toward Corporate Social Responsibility: The Case of Auto Industry in Iran. Journal of Business Ethics, 129 (4). pp. 795-810. ISSN 0167-4544. E-ISSN 1573-0697. (doi:https://doi.org/10.1007/s10551-014-2137-4) (Full text available)

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Soltani, Ebrahim and Ahmed, P. and Liao, Ying-Ying and Anosike, P. (2014) Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry. International Journal of Operations & Production Management, 34 (8). pp. 1003-1027. ISSN 0144-3577. (doi:https://doi.org/10.1108/IJOPM-11-2012-0486) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Ying-Ying, Liao and Soltani, Ebrahim and Yeow, Pamela (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. Total Quality Management and Business Excellence, 25 (11-12). pp. 1295-1317. ISSN 1478-3363. E-ISSN 1478-3371. (doi:https://doi.org/10.1080/14783363.2013.850887) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Rashidirad, Mona and Soltani, Ebrahim and Syed, Jawad (2013) Strategic Alignment Between Competitive Strategy and Dynamic Capability: Conceptual Framework and Hypothesis Development. Strategic Change, 22 (3-4). pp. 213-224. ISSN 1086-1718. (doi:https://doi.org/10.1002/jsc.1934) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soares, Anabela and Soltani, Ebrahim and Liao, Ying-Ying (2013) The Influence of Inter-firm Relationships on Supply Chain Quality Management: A Survey of UK firms. International Journal of Global Management Studies Professional, 4 (2). pp. 17-32. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Chau, Vinh Sum (2012) A Learning Organization Perspective of Service Quality Operations in the IT Industry. Strategic Change, 21 (5-6). pp. 275-284. ISSN 1086-1718. (doi:https://doi.org/10.1002/jsc.1909) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Barnes, Bradley R. and Syed, Jawad and Liao, Ying-Ying (2012) Does Management's Approach Impede Service Quality? Production Planning & Control, 23 (7). pp. 523-540. ISSN 0953-7287. (doi:https://doi.org/10.1080/09537287.2011.640041) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Wilkinson, Adrian (2011) The Razors Edge: Managing Operations of MNC Affiliations in Iran. Journal of World Business, 46 (6). pp. 462-475. ISSN 1090-9516. (doi:https://doi.org/10.1016/j.jwb.2010.10.007) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Syed, Jawad and Liao, Ying-Ying and Shahi-Sough, Nasrollah (2011) Tackling One-Sidedness in Equality and Diversity Research: Characteristics of the Current Dominant Approach to Managing Diverse Workgroups in Iran. Asia Pacific Journal of Management, 29 (1). pp. 9-37. ISSN 0217-4561. (doi:https://doi.org/10.1007/s10490-011-9259-3) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Phillips, Paul A. and Azadegan, Arash and Liao, Ying-Ying (2011) Quality Performance in a Global Supply Chain: Finding Out the Weak Link. International Journal of Production Research, 49 (1). pp. 269-293. ISSN 0020-7543. (doi:https://doi.org/10.1080/00207543.2010.508955) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Wilkinson, Adrian (2010) What is Happening to Flexible Workers in the Supply Chain Partnerships Between Hotel Housekeeping Departments and Their Partner Employment Agencies? Some Qualitive Insights. International Journal of Hospitality Management, 29 (1). pp. 108-119. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2009.06.006) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Singh, Abhilasha and Soltani, Ebrahim (2010) Knowledge Management Practices in Indian IT companies. Total Quality Management and Business Excellence, 21 (2). pp. 145-157. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360903549832) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Singh, Abhilasha and Wang, Wei-Yuan and Liao, Ying-Ying (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management and Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783363.2010.483097) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2010) The Overlooked Variable in Managing Human Resources of Iranian Organisations: Workforce Diversity – Some Evidence. International Journal of Human Resource Management, 21 (1). pp. 84-108. ISSN 0958-5192. (doi:https://doi.org/10.1080/09585190903466871) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Wang, Wei-Yuan and Singh, Abhilasha and Liao, Ying-Ying (2010) The Rhetoric and Reality of 'Process Control' in Organisational Environments With a TQM Orientation: The Managers' View. Total Quality Management and Business Excellence, 21 (1). pp. 67-77. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360903492637) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Wilkinson, Adrian (2010) Stuck in the Middle With You: The Effects of Incongruency of Senior and Middle Managers' Orientations on TQM Programmes. International Journal of Operations and Production Management, 30 (4). pp. 365-397. ISSN 0144-3577. (doi:https://doi.org/10.1108/01443571011029976) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying (2010) Training Interventions: Fulfilling Managerial Endss or Proliferating Invaluable Means for Employees? Some Evidence From Iran. European Business Review, 22 (2). pp. 128-152. ISSN 0955-534X. (doi:https://doi.org/10.1108/09555341011023498) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. and Liao, Ying-Ying (2009) The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience. Service Industries Journal, 29 (10). pp. 1317-1339. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060903026221) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:https://doi.org/10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:https://doi.org/10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Lai, Pei-Chun and Soltani, Ebrahim and Baum, T. (2008) Distancing Flexibility in the Hotel Industy: The Role of Employment Agencies as Labour Suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192. (doi:https://doi.org/10.1080/09585190701764048) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and van der Meer, Robert and Williams, Terry (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060802250229) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Javadeen, Sayed Reza Sayed and Gholipour, Tahmoores Hassan (2008) A review of the theory and practice of managing TQM: An integrative framework. Total Quality Management and Business Excellence, 19 (5). pp. 461-479. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360802018103) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Mahmoudi, Vahid (2007) Managing change initiatives: Fantasy or reality? The case of public sector organisations. Total Quality Management and Business Excellence, 18 (1-2). pp. 153-179. ISSN 1478-3371. (doi:https://doi.org/10.1080/14783360601053319) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. (doi:https://doi.org/10.1108/14635770710761852) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2006) The Compatibility of Performance Appraisal Systems With TQM Principles - Evidence From Current Practice. International Journal of Operations & Production Management, 26 (1-2). pp. 92-112. ISSN 0144-3577. (doi:https://doi.org/10.1108/01443570610637030) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Gharneh, Naser Shams (2005) Breaking Through the Barriers to TQM Effectivness: Lack of Commitment of Upper-Level Management. Total Quality Management and Business Excellence, 16 (8-9). pp. 1009-1021. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360500163201) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172. (doi:https://doi.org/10.1111/j.1467-8551.2005.00452.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2005) Conflict between Theory and Practice: TQM and Performance Appraisal. International Journal of Quality & Reliability Management, 22 (8). pp. 796-818. ISSN 0265-671X. (doi:https://doi.org/10.1108/02656710510617238) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2005) Top Management: A Threat or an Opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 463-476. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360500078441) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Meer, Robert van der and Williams, Terry (2004) Challenges Posed to Performance Management by TQM Gurus: Contributions to Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363. (doi:https://doi.org/10.1080/1478336042000255488) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2004) HR performance evaluation in the context of TQM: A review of the literature. International Journal of Quality & Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X. (doi:https://doi.org/10.1108/09544780410563329) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2004) Should Organisations Eliminate Performance Appraisal Systems? A Context-Appropriate Performance Appraisal of TQM. Jornal of Management Systems, 16 (4). pp. 21-31. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2004) TQM Best Practices: 9-ICIT. Business Process Management Journal, 10 (6). pp. 724-729. ISSN 1463-7154. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2003) Performance Management: TQM vs HRM - Lessons Learned. Management Research News, 26 (28). pp. 38-49. ISSN 0140-9174. (doi:https://doi.org/10.1108/01409170310783646) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2003) Towards a TQM-driven HR Performance Evaluation: An Empirical Study. Employee Relations, 25 (4). pp. 347-370. ISSN 0142-5455. (doi:https://doi.org/10.1108/01425450310483370) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Book section

Soltani, Ebrahim (2012) Managing diverse work groups in Islamic Cultures. In: Dundon, Tony and Wilkinson, Adrian, eds. Case Studies in Global Management: Strategy, Innovation and People. Tide University Press, Australia. ISBN 978-0-7346-1113-0. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2012) The Compatibility of Total Quality Management and Human Resource Management: A Critical Review. In: Kramar, Robin and Syed, Jawad, eds. Human Resource Management in a Global Context: a critical approach. Palgrave Macmillan. ISBN 978-0-230-25153-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2011) Inventory Control. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication, pp. 707-709. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2011) Service Failure: Recovery Marketing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2011) Yield Management: Time-Oriented Pricing. In: Swayne, Linda E. and Dodds, Mark and Golson, J.G., eds. Encyclopaedia of Sports Management and Marketing. Sage Publication. ISBN 978-1-4129-7382-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Scullion, Hugh and Collings, David G. and Lai, Pei-Chun (2010) Workforce diversity in Iran: some case study evidence of private sector organisations. In: Ozbilgin, Mustafa F. and Syed, Jawad, eds. Managing Gender Diversity in Asia: A Research Companion. Edward Elgar, Cheltenham & New York, pp. 352-372. ISBN 978-1-84720-644-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2009) Foreign Direct Investment. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications, Inc.. ISBN 978-1-4129-6427-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2009) Facilities Location Decisions. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications Inc.. ISBN 978-1-4129-6427-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2009) Managing Inventory. In: Wankel, Charles, ed. Encyclopaedia of Business in Today's World. Sage Publications Inc.. ISBN 978-1-4129-6427-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 190279637. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Conference or workshop item

Soltani, Ebrahim and Liao, Ying-Ying and Iqbal, Abdullah (2017) A context-specific perspective of HR performance management in quality-oriented organizational contexts. In: 21st International Conference on ISO and TQM (ICIT) 2017, 14-16 Apr 2017, Beijing, China. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying and Iqbal, Abdullah (2016) The paradox of performance management in TQM-oriented organisations: some qualitative evidence. In: International Conference of the Association of Global Management Studies, 2016, 20-21 Jun 2016, Rio de Janeiro, Brazil. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Rashidirad, Mona and Soltani, Ebrahim (2013) Configurations of e-business competitive strategy, strategic resources and dynamic capabilities. In: 73rd Annual Meeting of the Academy of Management (AOM), August 9-13, 2013, Orlando, Florida. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Al-Ma’aitah, Noor and Soltani, Ebrahim (2013) Cultural Values and Buyer-Supplier Relationships in the Middle East: A Survey of Manufacturing Firms. In: 4th International Conference of the Association of Global Management Studies, 4-5 March, California, Berkeley, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Liao, Ying-Ying and Soltani, Ebrahim (2013) Cultural awareness: the route to creating superior service performance and customer satisfaction. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Rahyuda, A.G. and Soltani, Ebrahim and Syed, Jawad (2013) How do post-training transfer interventions affect trainee attitudes and transfer of training? A sequential mixed methods study of pubic sector organisations. In: 2013 Annual Meeting of Academy of Management, 12-13 August 2013, Orlando, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soares, Anabela and Soltani, Ebrahim (2013) Managing inter-firm relationships and the resulting outcomes for Supply Chain Quality: A Survey of UK firms. In: Proceedings of the 4th International Conference of the Association of Global Management Studies, 4-5 March, California, Berkeley, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Rahyuda, A.G. and Syed, Jawad and Soltani, Ebrahim (2013) Post-training transfer interventions and their resulting outcomes for trainee attitudes and transfer of training: A sequential explanatory mixed methods study of private sector organisations. In: 2013 British Academy of Management Conference, 10-12 September 2013, Liverpool, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Rahyuda, A.G. and Syed, Jawad and Soltani, Ebrahim (2012) Identifying a Relapse or Identifying a Goal? Two Types of Post-Training Transfer Intervention. In: Proceedings of the 72nd Annual Meeting of the Academy of Management (AoM), August 2012, Boston, Massachusetts, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying (2012) Achieving Business Excellence through Quality Management Initiatives: Drivers and Impediments. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying (2012) Individual Versus System Influences on Employee Performance in TQM-oriented Organisations – Some Empirical Evidence. In: Proceedings of the 2012 International Conference on Business and Information (BAI), 3rd to 5th July 2012, Sapporo, Japan. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Chau, Vinh Sum (2011) The (In)efficacy of Service Quality Operations: A Learning Organization Perspective. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Rahyuda, A.G. and Syed, Jawad and Soltani, Ebrahim (2011) Post-training Transfer Interventions: An Integrative Review and Future Agenda. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Aston University, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soares, Anabela and Soltani, Ebrahim (2011) Supply Chain Quality Relationship Management (SCQRM): A Step Forward. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), 13th to 15th September 2011, Aston Business School, Birmingham, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soares, Anabela and Soltani, Ebrahim (2011) Supply Chain Quality Relationship Management: Managing triadic relationships towards improved performance outcomes. In: Proceedings of the 14th annual Conference of Quality Management & Organisational Development (QMOD), 29th to 31st August 2011, TECNUN, University of Navara, San Sebastian, Spain. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Liao, Ying-Ying and Wang, Wei-Yuan (2011) A Learning Organisation Approach to Managing Service Quality. In: Proceedings of the International Joint Conference on Service Science (IJCSS) 2011. 2011 International Joint Conference on Service Sciences, IJCSS 2011. pp. 89-91. ISBN 978-0-7695-4421-2. (doi:https://doi.org/10.1109/IJCSS.2011.25) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Singh, Abhilasha and Liao, Ying-Ying (2011) Management’s Orientations Toward Quality Management as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: Proceedings of 5th quality Conference in the Middle East: TQM and Excellent: A Framework for Managing Governance and Corporate Social Responsibility, 31st January to 2nd February 2011, Dubai, UAE. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Chau, Vinh Sum (2011) The Rationality of Behaviour during the 2008 Global Financial Crisis: The Impact of Management Practices. In: Proceedings of the 25th Annual Conference of the British Academy of Management (BAM), September 2011, Aston Business School, Birmingham, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soares, Anabela and Soltani, Ebrahim (2010) An Investigation into the Factors Influencing Supply Chain Quality Management Processes. In: Proceedings of the 24th Annual Conference of the British Academy of Management (BAM), 14th to 16th September 2010, University of Sheffield, Sheffield, UK. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2010) The Application of Pelz Effect to Managing TQM Programmes. In: Proceeding of 21st Production and Operations Management Society Conference, Vancouver, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Liao, Ying-Ying and Soltani, Ebrahim and Petrovici, Dan Alex (2010) Service Quality Through the Lens of Chinese Cultural Values: Setting the Agenda for Future Research. In: Proceedings of the 21st Production and Operations Management Society (POMS) Conference: Operations in Emerging Economics, Vancouver, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Phillips, Paul A. (2010) TQM Practises: A Means to Tightening Managerial Control or Improving the Work Processes? Some Evidence. In: Proceedings of the 14th International Conference on ISO 9000 and Total Quality Management (13-ICIT), University of Scranton, Pennsylvania, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Phillips, Paul A. and Soltani, Ebrahim and Lai, Pei-Chun and Liao, Ying-Ying (2009) An Employee View of Equal Opportunities in Employment: A Qualitative Investigation of its Reality in Iran. In: Equal Opportunities International Conference, Istanbul. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Lai, Pei-Chun and Soltani, Ebrahim (2008) Roconcilling the Needs of Housekeeping Department, Employment Agency and Flexible Workers in Galperin. In: Proceedings of the 11th Bi-Annual Conference of the International Society for the Study of Work and Organizational Values, 22-25 June, Singapore. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2008) Understanding the Nature of Management's Orientations Towards Organisational Change Initiative. In: Proceedings of the 13th International Conference on ISO 9000 and Total Quality Management. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2007) Process Control and Total Quality Management: A Qualitative Study of Three Manufacturing Organisations. In: The 18th Annual Conference of the Production and Operations Management Society (POMS), May 4 - May 7, 2007, Dallas, Texas, U.S.A. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2007) Managerial Approaches to Service Quality Practices: Some Case Study Evidence. In: The 12th International Conference on ISO 9000 & TQM (12-ICIT), 9-11 April, 2007, Taipei, Taiwan, ROC. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Lai, Pei-Chun and Soltani, Ebrahim (2007) Outsourcing hotel service operations: Some case study evidence. In: International Conference on Business and Information 2007. ATISR pp. 1-12. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2006) Employment Agencies as Labour Suppliers and Partners: Evidence from the Supply Chain Operations in the Hotel Sector. In: Third Graduate Research in Tourism Conference, Canakkale, Turkey. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2006) Learning about the Practice of Change Management: The Case of Non-for-Profit Organisations. In: 8th International Conference on Multinational Enterprises, Chinese Culture University, Taiwan. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun and Shams, N. (2006) The Primacy of Management's Commitment and Role in Achieving TQM Objectives: Some Evidence. In: 7th International Conference of Quality Managers: Change Management, Sustainable Improvement Strategy, Tehran, Iran. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2006) What Does (Process) Control Mean? The Managers' View. In: 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performancd, Wellington, New Zealand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Lai, Pei-Chun (2005) Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations. In: 10th World Congress for Total Quality Management, Winnipeg, Manitoba, Canada. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) Managing TQM Practices: A Critical Analysis. In: Proceedings of the 11th Annual Research Seminar. J.N.Orsini pp. 165-176. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) TQM in Transition? In: 10th International Conference on ISO 9000 & TQM (10-ICIT) and 6-sigma for Competitiveness, 2005, SAQM, Shanghai, China. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Annual Performance Review: An Organisational Messiah or Pariah? A TQM Approach. In: 10th International Conference on Industry, Engineering and Management Systems (IEMS), 15-17 Mar 2004, Cocoa Beach, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Approaches to Organisational Performance : An Integrative Perspective. In: 10th International Conference on Productivity and Quality Research (ICPOR), Miami, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2004) The Contribution of Individual Employees to Organisational Performance. In: 10th International Conference on Productivity and Quality Research, Miami, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Managing Performance: From Control to Development. In: 2nd International Management Conference, 21/12/2004, Sharif University of Technology, Tehran, Iran. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Quality Management Systems in the UK: The Systems in the UK: The Scottish Experience. In: 9th International Conference on ISO 9000 & TQM (9-ICIT): TQM Best Practices, 05/04/2004, Bangkok, Thailand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Senior Management Commitment and TQM Success: A Review of Literature. In: 9th World Congress for Total Quality Management: Creating Sustainable Excellence, Abu Dhabi, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Top management: A threat or an opportunity to TQM. In: 7th International Conference on Quality Management & Organisational Development (QMOD): Management Challenge of the New Millennium, 04/08/2004, Monterrey, Mexico. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Gennard, John (2003) Issues Surrounding Performance Management in Organisations with a TQM Orientation. In: 6th International Conference of QMOD, 1-3 Oct 2003, Paris, France. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2003) Evaluation of TQM Effectiveness: Evidence from a Survey of EFQM-Registered Organisations - A Scottish Experience. In: OR45 Annual Conference, 2-5 Sep 2003, Keele Conference Park, Keele, England. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim (2003) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. In: 10th Iranian Researchers' Conference in Europe, Glasgow, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2003) A TQM Approach to Evaluation Criteria for Human Resource Performance: Results of a Questionnaire Survey. In: One World? One view of OM? The challenges of Intergrating Research and Practice (Joint International Conference of the European Operations Management Association and the Production & Operations Management Society), Politecnico di Milano & University di Padova, Italy. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2003) The Generic Criteria of HR Performance Evaluation systems: A Study of UK-based TQM-Driven Organisations. In: 7th Conference on International Human Resource Management, University of Limerick, Ireland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2002) Content Issues of HR-Related Performance Measurement: A Total Quality Management Approach. In: Production and Operational Management Society (POMS) Annual Conference, San Francisco, California, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2002) An Empirical Study of Performance Management Practices in Quality-Oriented Organisations. In: 2nd International Conference on Human Resource Management in Europe: Trends and Challenges, CRANET Network on European HRM, University of Economics and Business, Athens. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2001) Employee Performance Measurement in Organizational Environment with a Quality Orientation. In: New Dimensions in Human Resource Management, CRANET Conference, University of Cyprus, Nicosia, Cyprus. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Soltani, Ebrahim Management’s Orientations toward TQM as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: UNSPECIFIED, March 2008, KL, Malaysia. (Full text available)

Soltani, Ebrahim and Lai, Pei-Chun Reconciling the Needs of Hotel Housekeeping Department, Employment Agency and Flexible Workers. In: UNSPECIFIED, 22-25 June, Singapore. (Full text available)

Thesis

Chytiri, Alexandra-Paraskevi (2015) Hotel Recruitment and Selection Practices: The case of Greek Hotel Units/Chains Vs Foreign Hotel Units/Chains in Greece. Master of Arts by Research (MARes) thesis, University of Kent,. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)