Soltani, Ebrahim, Lai, Pei-Chun, Phillips, Paul A. (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25541)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. | |
Official URL https://doi.org/10.1111/j.1468-005X.2008.00207.x |
Abstract
By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.
Item Type: | Article |
---|---|
DOI/Identification number: | 10.1111/j.1468-005X.2008.00207.x |
Subjects: | H Social Sciences > H Social Sciences (General) |
Divisions: | Divisions > Kent Business School - Division > Department of Leadership and Management |
Depositing User: | J. Ziya |
Date Deposited: | 23 Sep 2010 15:12 UTC |
Last Modified: | 16 Nov 2021 10:03 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/25541 (The current URI for this page, for reference purposes) |
Phillips, Paul A.: | ![]() |
- Export to:
- RefWorks
- EPrints3 XML
- BibTeX
- CSV
- Depositors only (login required):