Soltani, Ebrahim, Lai, Pei-Chun, Phillips, Paul A. (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25541)
| The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. | |
| Official URL https://doi.org/10.1111/j.1468-005X.2008.00207.x |
Abstract
By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.
| Item Type: | Article |
|---|---|
| DOI/Identification number: | 10.1111/j.1468-005X.2008.00207.x |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Divisions > Kent Business School - Division > Department of Leadership and Management |
| Depositing User: | J. Ziya |
| Date Deposited: | 23 Sep 2010 15:12 UTC |
| Last Modified: | 16 Nov 2021 10:03 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/25541 (The current URI for this page, for reference purposes) |
| Phillips, Paul A.: |  https://orcid.org/0000-0003-0895-5656 |
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