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The paradox of performance management in TQM-oriented organisations: some qualitative evidence

Soltani, Ebrahim, Liao, Ying-Ying, Iqbal, Abdullah (2016) The paradox of performance management in TQM-oriented organisations: some qualitative evidence. In: International Conference of the Association of Global Management Studies, 2016, 20-21 Jun 2016, Rio de Janeiro, Brazil. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

Despite the paramount importance of performance management to the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQM-focused organisations. In order to redress this imbalance, this study aims to describe how organisational and managerial forces result in performance management systems to fall well short of embracing the core values and principles of TQM. Using a case study of three large UK-based automobile manufacturers, our results illustrate how manager-controlled appraisal systems, traditional long-cycle annual performance appraisal, and narrowly defined performance appraisal criteria can intervene to underline the ultimate potential of TQM as a prime source of corporate excellence. The paper concludes with the discussion of implications for theory and practice of TQM and performance management.

Item Type: Conference or workshop item (Paper)
Uncontrolled keywords: performance management, performance appraisal, total quality management, case study.
Subjects: H Social Sciences > HF Commerce > HF5351 Business
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Abdullah Iqbal
Date Deposited: 28 Nov 2017 11:52 UTC
Last Modified: 29 May 2019 19:56 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/64820 (The current URI for this page, for reference purposes)
Iqbal, Abdullah: https://orcid.org/0000-0002-3013-1007
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