Browse by Person (creator, editor, contributor, etc.)
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Number of items: 61.
Article
| Phillips, Paul A. (2019) A Framework For Sustainable Service System Configuration: Exploring Value Paradoxes With Examples From the Hospitality Industry. Journal of Service Management, . ISSN 1757-5818. (In press) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
![[img]](https://kar.kent.ac.uk/style/images/fileicons/application_pdf.png)
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| Sainaghi, Ruggero and Phillips, Paul A. and d’Angella, Francesca (2019) The balanced scorecard of a new destination product: Implications for lodging and skiing firms. International Journal of Hospitality Management, 76 (A). pp. 216-230. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2018.05.011) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Sainaghi, Ruggero and Phillips, Paul A. and Baggio, Rodolfo and Mauri, Aurelio (2018) Hotel performance: Rigor and relevant research topics. International Journal of Hospitality Management, 78 . pp. 13-26. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2018.11.008) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Sainaghi, Ruggero and Phillips, Paul A. and Baggio, Rodolfo and Mauri, Aurelio (2018) Cross-citation and authorship analysis of hotel performance studies. International Journal of Hospitality Management, 73 . pp. 75-84. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2018.02.004) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Godinho, Pedro and Phillips, Paul A. and Moutinho, Luiz (2018) Hotel location when competitors may react: A game-theoretic gravitational model. Tourism Management, 69 . pp. 384-396. ISSN 0261-5177. (doi:https://doi.org/10.1016/j.tourman.2018.06.014) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Sainaghi, Ruggero and Baggio, Rodolfo and Phillips, Paul A. and Aurelio, G. (2018) Hotel Performance and Research Streams: A Network Cluster Analysis. International Journal of Contemporary Hospitality Management, 30 (8). ISSN 0959-6119. (doi:https://doi.org/10.1108/IJCHM-05-2017-0260) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Phillips, Paul A. and Moutinho, Luiz and Godinho, Pedro (2017) Developing and testing a method to measure academic societal impact. Higher Education Quarterly, . ISSN 0951-5224. (doi:https://doi.org/10.1111/hequ.12154) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Sainaghi, Ruggero and Phillips, Paul A. and Zavarrone, Emma (2016) Performance Measurement in Tourism Firms: A Content Analytical Meta-approach. Tourism Management, 59 . pp. 36-56. ISSN 0261-5177. (doi:https://doi.org/10.1016/j.tourman.2016.07.002) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) |
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| Phillips, Paul A. and Barnes, Stuart and Zigan, Krystin and Schegg, Roland (2016) Understanding the impact of online reviews on hotel performance: an empirical analysis. Journal of Travel Research, . ISSN 0047-2875. E-ISSN 1552- 6763. (doi:https://doi.org/10.1177/0047287516636481) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Lipitakis, Alexandra and Phillips, Paul A. (2015) On e-business strategy planning and performance: a comparative study of the UK and Greece. Technology Analysis and Strategic Management, 28 (3). pp. 1-23. ISSN 0953-7325. E-ISSN 1465-3990. (doi:https://doi.org/10.1080/09537325.2015.1094568) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Zigan, Krystin and Santos Silva, Maria and Schegg, Roland (2015) The interactive effects of online reviews on the determinants of swiss hotel performance: A neural network analysis. Tourism Management, 50 . pp. 130-141. ISSN 0261-5177. (doi:https://doi.org/10.1016/j.tourman.2015.01.028) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Zigan, Krystin and Santos Silva, Maria and Schegg, Roland (2015) The Interactive Effects of Online Reviews on the Determinants of Swiss Hotel Performance: A Neural Network Analysis. Tourism Management, . pp. 130-141. ISSN 0261-5177. (doi:https://doi.org/10.1016/j.tourman.2015.01.028) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Moutinho, Luiz (2014) Critical review of strategic planning research in hospitality and tourism. Annals of Tourism Research, 48 . pp. 96-120. ISSN 0160-7383. (Full text available) |
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| Sainaghi, Ruggero and Phillips, Paul A. and Corti, Valentina (2013) Measuring Hotel Performance: Using a Balanced Scorecard Perspectives’ Approach. International Journal of Hospitality Management, 34 . pp. 150-159. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2013.02.008) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Phillips, Paul A. and Azadegan, Arash and Liao, Ying-Ying (2011) Quality Performance in a Global Supply Chain: Finding Out the Weak Link. International Journal of Production Research, 49 (1). pp. 269-293. ISSN 0020-7543. (doi:https://doi.org/10.1080/00207543.2010.508955) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Wright, Claire (2009) E-business's Impact on Organizational Flexibility. Journal of Business Research, 62 (11). 1071 -1080. ISSN 0148-2963. (doi:https://doi.org/10.1016/j.jbusres.2008.09.014) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Anastassopoulos, George and Filippaios, Fragkiskos and Phillips, Paul A. (2009) An Eclectic Investigation of Tourism Multinationals: Evidence from Greece. International Journal of Hospitality Management, 28 (2). pp. 185-194. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2008.06.014) (Full text available) |
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| Phillips, Paul A. (2009) Guest Editor's Introduction: Special Issue on a New Research Agenda for Hospitality Management. Service Industries Journal, 29 (10). pp. 1311-1315. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060903026296) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. and Liao, Ying-Ying (2009) The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience. Service Industries Journal, 29 (10). pp. 1317-1339. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060903026221) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Halliday, Sue and Phillips, Paul A. (2008) Marketing/Accounting Synergy: A Discussion of its Potential and Evidence in E-business Planning. Journal of Marketing Management, 24 (7-8). pp. 751-770. ISSN 0267-257X. (doi:https://doi.org/10.1362/026725708X345506) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:https://doi.org/10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (doi:https://doi.org/10.1111/j.1468-005X.2008.00207.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2007) The balanced scorecard and strategic control: A hotel case study analysis. Service Industries Journal, 27 (6). pp. 731-746. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060701453213) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Pine, Ray (2005) Performance Comparisons of Hotels in China. International Journal of Hospitality Management, 24 (1). pp. 57-73. ISSN 0278-4319. (doi:https://doi.org/10.1016/j.ijhm.2004.04.004) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Louvieris, Panos (2005) Performance Measurement Systems in Tourism, Hospitality and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective. Journal of Travel Research, 44 (2). pp. 201-211. ISSN 0047-2875. (doi:https://doi.org/10.1177/0047287505278992) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Sipahioglu, Mehmet A. (2004) Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. Service Industries Journal, 24 (5). pp. 31-51. ISSN 0264-2069. (doi:https://doi.org/10.1080/0264206042000276829) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2004) Customer Orientated Hotel Aesthetics: A Shareholder Value Perspective. Journal of Retail & Leisure Property, 3 (4). pp. 365-373. (doi:https://doi.org/10.1057/palgrave.rlp.5090191) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2004) E-business planning and accountants: the balance with performance. International Journal of Business Performance Management, 6 (1). pp. 43-55. ISSN 1741-5039. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Curry, Bruce and Davies, Fiona and Evans, Martin and Moutinho, Luiz and Phillips, Paul A. (2003) The Kohonen self-organising map as an alternative to cluster analysis: an application to direct marketing. International Journal of Market Research, 45 (2). pp. 191-211. ISSN 1470-7853. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2003) Special issue on the dynamics of strategy. Journal of Business Research, 56 (2). pp. 93-94. ISSN 0148-2963. (doi:https://doi.org/10.1016/S0148-2963(01)00281-8) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Davies, Fiona and Moutinho, Luiz (2002) Assessing the Impact of Market-Focused and Price-Based Strategies on Performance: A Neural Network Typology. Journal of Market-Focused Management, 5 (3). pp. 219-238. ISSN 1382-3019. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Moutinho, Luiz (2002) The Impact of New Management Practices on the Competitiveness, Performance and Effectiveness of Bank Branches: A Neural Network Analysis. International Journal of Bank Marketing, 20 (3). pp. 102-110. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Davies, Fiona and Moutinho, Luiz (2001) The Interactive Effects of Strategic Marketing Planning and Performance: A Neural Network Analysis. Journal of Marketing Management, 17 (1-2). pp. 159-182. ISSN 0267-257X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Davies, Fiona and Curry, Bruce and Moutinho, Luiz and Evans, Martin (2001) The Kohonen self-organizing map: an application to the study of strategic groups in the UK hotel industry. Expert Systems, 18 (1). pp. 19-31. ISSN 0266-4720. (doi:https://doi.org/10.1111/1468-0394.00152) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Book section
| Acquaye, Adolf (2018) Ethical Management Consultancy. In: Phillips, Paul A. and Newman, Victor and Subramanian, P.V, eds. Management Consultancy Through an Academic and Practitioner Perspective. Notion Press, Chennai. E-ISBN 978-1-68466-372-9. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Moutinho, Luiz (2000) The Marketing Planning Index. In: Moutinho, Luiz, ed. Strategic Management in Tourism. CAB International, Oxford, Wallingford, pp. 283-291. ISBN 978-0-85199-282-2. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2000) Would you like to Improve your Organisation's Strategic Planning Process? In: Utilities Development for China. Holborn Publications Ltd, London. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Monograph
| Stoian, Carmen R. and Hexter, Jeanette and Phillips, Paul A. (2010) Culture's Consequences for International Collaborative Arrangements: A Cross-Culture Framework for Successful European Collaborative Arrangements. Working paper. University of Kent, Canterbury, Canterbury (Full text available) |
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| Hexter, Jeanette and Stoian, Carmen R. and Phillips, Paul A. (2010) Divided We Stand: Cultural Differences within Europe and Their Impact on International Collaborative Arrangements. Working paper. University of Kent, Canterbury (Full text available) |
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| Phillips, Paul A. and Petrovici, Dan Alex (2009) Conceptualising the Perceived Performance in Hospital Services: A Patient’s Perspective. Working paper. University of Kent, Canterbury, Canterbury (Full text available) |
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| Phillips, Paul A. and Petrovici, Dan Alex (2009) An Overview of Health Care in Romania – Identification of Health Policy Issues and Agenda of Reforms. Other. Romanian Royale House (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Halliday, Sue (2008) Marketing/Accounting Synergy: A Discussion of its Potential and Evidence in E-business Planning. Working paper. University of Kent, Canterbury, Canterbury (Full text available) |
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| Piotrowicz, Wojciech and Phillips, Paul A. (2006) E-Procurement: How Does it Enhance Strategic Performance. Working paper. KBS (Full text available) |
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Conference or workshop item
| Phillips, Paul A. (2013) How Can (marketing) Academia Impact the Society of the Future. In: Invited Speaker, European Marketing and Innovation Centres, 4 - 6 December 2013, Porto, Portugal. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Moutinho, Luiz and Phillips, Paul A. (2013) Strategic planning research. A literature review and implications for the Caribbean tourism industry. In: Shrinking the Global Divide: Synergy, Service and Sustainability Confernce, 18 - 20 September 2013, Nassau, Bahamas. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Sainaghi, Ruggero and Corti, Valentina and Phillips, Paul A. (2012) Hotels, Performance, and the Balanced Scorecard: Past Trends and Future Directions. In: Travel and Tourism Research Association Conference, 18 -20 April 2012, Bilboa, Spain. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Phillips, Paul A. (2010) TQM Practises: A Means to Tightening Managerial Control or Improving the Work Processes? Some Evidence. In: Proceedings of the 14th International Conference on ISO 9000 and Total Quality Management (13-ICIT), University of Scranton, Pennsylvania, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Hexter, Jeanette and Stoian, Carmen R. and Phillips, Paul A. (2010) Divided We Stand: Cultural Differences within Europe and Their Impact on International Collaborative Arrangements. In: AIB UK Chapter, Annual Conference, April 2011, Edinburgh. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Soltani, Ebrahim and Lai, Pei-Chun and Liao, Ying-Ying (2009) An Employee View of Equal Opportunities in Employment: A Qualitative Investigation of its Reality in Iran. In: Equal Opportunities International Conference, Istanbul. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Petrovici, Dan Alex (2009) Identifying Critical Dimensions of Perceived Hospital Service Performance. In: 36th European Marketing Academy Conference (EMAC), May 2009, Nantes. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Hexter, Jeanette and Stoian, Carmen R. and Phillips, Paul A. (2009) Cultural Consequences for International Collaborative Arrangements: A Cross-Cultural Model for Successful European Collaborative Arrangements. In: Proceedings of the International Business - UK Chapter Annual Conference. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Petrovici, Dan Alex (2009) The Health Care System in Romania: Regional Disparities and Market Developments. In: Colloquium on Rural Affairs, Romanian Cultural Centre, London. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Petrovici, Dan Alex (2008) A Service Performance Model: Insights from the Health Care Sector. In: EIRASS Conference on Retailing and Consumer Service Science, July 2008, Zagreb. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Petrovici, Dan Alex and Phillips, Paul A. (2007) Service performance: An overview of extant literature and future research directions. In: Academy of Marketing SIG Workshop, 21st Service Workshop, November 2007, Westminster Business School. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Petrovici, Dan Alex and Phillips, Paul A. (2007) In search of simple factor structures: A patient perspective on hospital healthcare service performance. In: Academy of Marketing Conference., July 2007, Kingston Business School. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2002) The Relationship Between E-business Planning and Performance: an Accounting Perspective. In: British Accounting Association Conference. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2002) The Balanced Scorecard and Strategic Control: A Case Study Analysis. In: The Third International Conference on Theory and Practice in Performance Measurement and Management, Boston, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2002) Strategic Control: A Hotel Case Study Analysis. In: Tourism Development in the Asia Pactific Region: Worldwide Views & Multi-dimensional Perspectives, the 8th Asia Pactific Tourism Association, Dalian, China. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Book
| Phillips, Paul A. and Subramanian, K. V. and Newman, Victor (2018) Management Consultancy Through an Academic and Practitioner Perspective. Notion Press, 214 pp. ISBN 978-1-68466-172-5. (doi:https://doi.org/10.22024/UniKent/01.02.73344) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. and Moutinho, Luiz (2018) Contemporary Issues in Strategic Management. Routledge, London, 296 pp. ISBN 978-1-138-93963-9. E-ISBN 978-1-317-38033-7. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Phillips, Paul A. (2003) E-business Strategy: Text and Cases. McGraw-Hill, Maidenhead, 390 pp. ISBN 0-07-709837-4. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
