Skip to main content
Kent Academic Repository

E-business's Impact on Organizational Flexibility

Phillips, Paul A., Wright, Claire (2009) E-business's Impact on Organizational Flexibility. Journal of Business Research, 62 (11). 1071 -1080. ISSN 0148-2963. (doi:10.1016/j.jbusres.2008.09.014) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:23399)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
http://dx.doi.org/10.1016/j.jbusres.2008.09.014

Abstract

Organizations are finding that their ability to respond to unpredicted changes in the market is becoming a key factor in survival. The ability to adjust e-business processes to customer preferences (flexibility) has become a necessity for online systems. Despite the interest in e-business flexibility the academic literature has not kept pace with industrial developments. This research study builds upon previous work through two investigations. First, the results of five case studies are used to develop a seven (alliance/joint decision management and intelligence, enterprise-wide change management, organizational learning, process oriented agility, network centric information management, leadership of transformation and knowledge exchange meetings) factor model that depicts the influences of flexibility on organizational effectiveness in e-business environments. Second, this paper illustrates how the model can be used as a benchmarking tool and has the potential to become a key learning mechanism. The authors discuss the conclusions and managerial implications of the findings.

Item Type: Article
DOI/Identification number: 10.1016/j.jbusres.2008.09.014
Uncontrolled keywords: E-business; Flexibility; Performance; Effectiveness; Benchmarking
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: Claire Krafft
Date Deposited: 18 Nov 2009 09:32 UTC
Last Modified: 16 Nov 2021 10:01 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/23399 (The current URI for this page, for reference purposes)

University of Kent Author Information

  • Depositors only (login required):

Total unique views for this document in KAR since July 2020. For more details click on the image.