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Performance Measurement in Tourism Firms: A Content Analytical Meta-approach

Sainaghi, Ruggero, Phillips, Paul, Zavarrone, Emma (2016) Performance Measurement in Tourism Firms: A Content Analytical Meta-approach. Tourism Management, 59 . pp. 36-56. ISSN 0261-5177. E-ISSN 1879-3193. (doi:10.1016/j.tourman.2016.07.002) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:56698)

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This paper performs a meta-analysis of tourism performance measurement by synthesising tourism and hospitality research. A framework for understanding and advancing knowledge about tourism performance measurement is presented to overview three important dimensions of the tourism performance measurement literature (unit of analysis, approaches and disciplines). Computer-Aided Text Analysis of 978 articles covering a nineteen-year period, 1996 to 2014, is used to analyse approaches and disciplinary contexts. Specifically, we aim to advance a concrete understanding of tourism firms’ performance measurement literature and to assess whether the temporal trends in performance measurement literature will help position tourism firms for the emerging tourism context. We propose some key research areas to guide a future tourism performance measurement research agenda

Item Type: Article
DOI/Identification number: 10.1016/j.tourman.2016.07.002
Uncontrolled keywords: performance measurement; computer-aided text analysis (CATA), content analysis
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: Paul Phillips
Date Deposited: 01 Aug 2016 06:48 UTC
Last Modified: 17 Aug 2022 12:20 UTC
Resource URI: (The current URI for this page, for reference purposes)

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