Petrovici, Dan Alex, Phillips, Paul A. (2007) Service performance: An overview of extant literature and future research directions. In: Academy of Marketing SIG Workshop, 21st Service Workshop, November 2007, Westminster Business School. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:12828)
| The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. |
Abstract
The paper reviews the literature on service performance, provides a critique of service quality models and highlights the opportunities for future research on services marketing.
| Item Type: | Conference or workshop item (Speech) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Divisions > Kent Business School - Division > Department of Leadership and Management |
| Depositing User: | Dan Petrovici |
| Date Deposited: | 10 Sep 2008 13:19 UTC |
| Last Modified: | 05 Nov 2024 09:46 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/12828 (The current URI for this page, for reference purposes) |
University of Kent Author Information
Petrovici, Dan Alex.
| Creator's ORCID: |
 https://orcid.org/0000-0002-2688-5439
|
|---|---|
| CReDIT Contributor Roles: |
Phillips, Paul A..
| Creator's ORCID: |
https://orcid.org/0000-0003-0895-5656
|
|---|---|
| CReDIT Contributor Roles: |
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