Items where division is "Faculties > Social Sciences > Kent Business School > Business process/operations"

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2013 2012 2011 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000

Number of items at this level: 46.

2013

Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Tarí, Juan José (2013) Benefits of Quality Certification in Hotels: The impact of motives and the usage of quality tools. Kent Business School Working Paper Series, 272 . ISSN 1748-5795. (Full text available)

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Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Tarí, Juan José (2013) A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits. Kent Business School Working Paper series No. 273 . (Full text available)

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Dick, Gavin P.M. and Rayner, Charlotte (2013) Negative Interpersonal Behavior at Work: An Evidence Based Classification of Workplace Bullying. International Journal of Psychology and Behavioral Sciences, 3 (4). pp. 95-108. ISSN 2163-1948. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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Dick, Gavin P.M. and Tarí, Juan José (2013) A Review of Quality Management research in Higher Education institutions. Kent Busines School Working Paper Series, 274 . ISSN 1748-5795. (Full text available)

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Tarí, Juan José and Heras‐Saizarbitoria, Iñaki and Dick, Gavin P.M. (2013) Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? Service Business . ISSN 1862-8508 (Online) 1862-8516 (Print). (In press) (Full text available)

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2012

Dick, Gavin P.M. and Rayner, Charlotte (2012) The Hidden Bullied. International Journal of Psychology and Behavioral Sciences, 2 (1). pp. 22-33. ISSN 2163-1948. (Full text available)

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Dick, Gavin P.M. and Tarí, Juan José (2012) A Review of Quality Management Research in Higher Education Institutions. In: British Academy of Management Conference 2012 , 11th – 13th September 2012, University of Cardiff, Wales, UK. (Full text available)

Mingers, John and Watson, Kate and Scaparra, Maria Paola (2012) Estimating Business And Management Journal Quality From The 2008 Research Assessment Exercise In The UK. Information Processing and Management, 48 (6). pp. 1078-1093. ISSN 0306-4573. (Full text available)

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2011

Dick, Gavin P.M. (2011) Bullying and Organisational Commitment: Common antecedents? In: British Academy of Management Conference 2011 , 13th – 15th September 2011, University of Aston, Birmingham, UK. (Full text available)

Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Molina-Azorin, Jose F. (2011) ISO 14001 certification and financial performance: selection-effect versus treatment-effect. Journal of Cleaner Production, 19 (1). pp. 1-12. ISSN 0959-6526. (Full text available)

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Grant, K. and Edgar, David (2011) Research Methods and Management Consutancy Approaches. South Western CENAGE Learning Item format: ISBN 9781408039311. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Liberatore, Federico and Scaparra, Maria Paola (2011) Optimizing protection strategies for supply chains: Comparing classic decision making criteria in an uncertain environment. Annals of the Association of American Geographers, 101 (5). pp. 1-17. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Liberatore, Federico and Scaparra, Maria Paola and Daskin, Mark S. (2011) Analysis of facility protection strategies against an uncertain number of attacks: The Stochastic R-Interdiction Median Problem with Fortification. Computers and Operations Research, 38 (1). pp. 357-366. ISSN 0305-0548 . (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Mingers, John (2011) The Truth, the Whole Truth, and Nothing but the Truth: High Quality Research in Information Systems. In: Galliers, Robert D. and Currie, Wendy L., eds. The Oxford Handbook of Management Information Systems: Critical Perspectives and New Directions. Oxford University Press, Oxford, pp. 67-86. ISBN 978-0-19-958058-3. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Mingers, John and Rosenhead, Jonathan (2011) Introduction To The Special Issue: Teaching Soft O.R., Problem Structuring Methods and Multimethodology. INFORMS Transactions on Education, 12 (1). pp. 1-3. ISSN 1532-0545. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

Salhi, Said and Garcia-Villoria, Alberto (2011) An adaptive Search for the Response Time Variability Problem1. Journal of the Operational Research Society , 63 . pp. 597-605. ISSN (2012) 63, 597–605. doi:10.1057/jors.2011.46; Published online 13 July 2011. (Full text available)

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Zigan, Krystin (2011) The Strategic Management of Intangible Resources in Public Organisations. In: BAM, 13-15 September 2011, Birmingham . (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

2009

Dick, Gavin P.M. (2009) Exploring performance attribution: the case of quality managment systems adoptions and business performance. International Journal of Productivity and Performance Management, 58 (4). pp. 311-328. ISSN 1741-0401. (Full text available)

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Dick, Gavin P.M. (2009) The influence of job demands and managerial variables on organisational commitment in the police. In: British Academy of Management Conference 2009 , September 2009, University of Brighton, UK. (Full text available)

2008

Dick, Gavin P.M. (2008) Exploring Performance Attribution: The case of Quality Management Standards Adoption and Business Performance. In: 13th ICIT Conference 2008 , April 20089, Kuala Lumpa, Malaysia. (Full text available)

Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Casadesus, Marti (2008) Shedding Light on the Causation Between ISO 9001 and Improved Business Performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577. (Full text available)

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Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Casadesus, Marti (2008) Shedding light on causation between ISO 9001 and improved business performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577. (Full text available)

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Dick, Gavin P.M. and Heras‐Saizarbitoria, Iñaki and Tarí, Juan José (2008) Cause of Effect? ISO 14001 Certification and Financial Benefits. Working paper. Kent Business School , Canterbury Kent (Full text available)

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2007

Dick, Gavin P.M. and Casadesus, Marti and Heras‐Saizarbitoria, Iñaki (2007) Attribution testing of benefits associated with ISO 9000: Evidence for counterintuitive causation. In: British Academy of Management Conference 2007, 11th - 13th September 2007, Warwick Business School, University of warwick. (Full text available)

Dick, Gavin P.M. and Metcalfe, Beverley (2007) The progress of female police officers?An empirical analysis of organisational commitment and tenure explanations in two UK police forces. International Journal of Public Sector Management, 20 (2). pp. 81-100. ISSN 0951-3558. (Full text available)

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Garcia Martinez, Marian and Garcia Perez, Ana Maria (2007) The Agrifood Cooperative Netchain: A Theoretical Framework to Study its Configuration. Food Economics - Acta Agriculturae Scand Section C, 4 (1). pp. 31-39. ISSN 1650-7541. (Full text available)

Hornibrook, Susan A. (2007) Agency Theory and Supply Chain Management: Goals and Incentives in Supply Chain Organisations. Working paper. Kent Business School, University of Kent, Canterbury (Full text available)

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2006

Dick, Gavin P.M. and Casadesus, Marti and Heras‐Saizarbitoria, Iñaki (2006) Shedding Light on Causation between ISO 9000 and Improved Business Performance. In: American Academy of Management Conference 2006, August 2006, Atlanta, Georgia, USA. (Full text available)

Hornibrook, Susan A. and Fearne, Andrew (2006) Demand Driven Supply Chains: Contractual Relationships and The Management of Perceived Risk. In: 99th European Seminar of the European Association of Agricultural Economists, November 2006, University of Bonn, Germany. (Full text available)

2005

Dick, Gavin P.M. (2005) Management Standards Adoption and Business Performance: Towards a Theory of Performance Attribution in Bandwagons. In: American Academy of Management Conference 2005, August 2005, Honolula, Hawaii, USA. (Full text available)

Dick, Gavin P.M. (2005) Towards a Theory of Performance Attribution in Bandwagon. In: British Academy of Management Conference 2005, September 2005, University of Oxford, Said Business School, Oxford. (Full text available)

Hornibrook, Susan A. and Duffy, Rachel and Fearne, Andrew (2005) Justice in UK Supermarket Buyer-Supplier Relationships. International Journal of Retail and Distribution Management, 33 (8). pp. 570-582. ISSN 0959-0552. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Hornibrook, Susan A. and Fearne, Andrew (2005) Demand Driven Supply Chains: Contractual Relationships and the Management of Perceived Risk. In: European Institute for Advanced Studies in Management, Milan, Italy. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Hornibrook, Susan A. and Fearne, Andrew and McCarthy, Mary (2005) Consumers' Perception of Risk: The Case of Beef Purchases in Irish Supermarkets. International Journal of Retail and Distribution Management, 33 (10). pp. 701-715. ISSN 0959-0552. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

2004

Hornibrook, Susan A. and Fearne, Andrew and Duffy, Rachel (2004) Measuring Distributive and Procedural Justice in Buyer/Supplier Relationships: An Empirical Study of UK Supermarket Supply Chains. In: Retailing and Producer-Retailer Relationships in Food Chains, 88th Seminar of the European Association of Agricultural Economists, 5-6 May 2004, Paris, France. (Unpublished) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

2003

Hornibrook, Susan A. and Duffy, Rachel and Fearne, Andrew (2003) Measuring Distributive and Procedural Justice: An Exploratory Investigation of the Fairness of Retailer-supplier Relationships in the UK Food Industry. British Food Journal, 105 (10). pp. 682-694. ISSN 0007-070X. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Hornibrook, Susan A. and Fearne, Andrew (2003) Managing Perceived Risk as a Marketing Strategy for Beef in the UK Foodservice Industry. International Food and Agribusiness Management Review, 6 (3). pp. 71-93. ISSN 1096-7508. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

2002

Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2002) Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured? Managing Service Quality, 12 (1). pp. 30-42. ISSN 0960-4529. (Full text available)

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Dick, Gavin P.M. and Casadesus, Marti and Heras‐Saizarbitoria, Iñaki (2002) ISO 9000 Certification and the Bottom Line: A Comparative Study of the Profitability of Basque Region Companies. Managerial Auditing Journal, 17 (1/2). pp. 72-78. ISSN 0268-6902. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Dick, Gavin P.M. and Casadesus, Marti and Heras‐Saizarbitoria, Iñaki (2002) ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation. International Journal of Quality & Reliability Management, 19 (6). pp. 774-791. ISSN 0265-671X. (Full text available)

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Dick, Gavin P.M. and Metcalfe, Beverley (2002) Is the Force Still With Her? Gender and Commitment in the Police. Women in Management Review, 17 (8). pp. 392-403. ISSN 0964-9425. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Hornibrook, Susan A. and Fearne, Andrew and Wermund, U. (2002) Supply Chain Management in the UK Cherry Industry: Key Issues and Challenges. Journal of Farm Management, 11 (5). pp. 303-318. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

2001

Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (Full text available)

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Dick, Gavin P.M. and Brown, Jane C. and Gallimore, Kevin (2001) ISO 9000 and Quality Emphasis: An Empirical Study of Front-Room Versus Back-Room Dominant Service Industries. International Journal of Service Industry Management, 12 (2). pp. 114-136. ISSN 0956-4233. (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

Dick, Gavin P.M. and Metcalfe, Beverley (2001) Managerial Factors and Organisational Commitment: A Comparative Study of Police Officers and Civilian Staff. International Journal of Public Sector Management, 14 (2). pp. 111-128. ISSN 0951-3558. (Full text available)

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2000

Dick, Gavin P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X . (Full text available)

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This list was generated on Fri Feb 27 02:35:30 2015 GMT.