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ERP Benefits Capability Framework: Orchestration Theory Perspective

Badewi, Amgad, Shehab, Essam, Zeng, Jing, Mostafa, Mohamad (2018) ERP Benefits Capability Framework: Orchestration Theory Perspective. Business Process Management Journal, 24 (1). pp. 266-294. ISSN 1463-7154. (doi:10.1108/BPMJ-11-2015-0162)

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http://dx.doi.org/10.1108/BPMJ-11-2015-0162

Abstract

ERP benefits can be classified as automation, planning and innovation benefits. This research aims to answer two research questions: (1) what are the ERP resources and organizational complementary resources (OCRs) required to achieve each group of benefits? and (2) on the basis of its resources, when should an organization invest more in ERP resources and/or OCRs so that the potential value of its ERP is realised? Evidence from studying 12 organizations in different countries and validating the results with 8 consultants has been drawn upon to develop the ERP Benefits Realisation Capability Framework, showing (1) that each group of benefits requires ERP resources (classified into features, attached technologies and IT department competences) and OCRs (classified into practices, attitudes, culture, skills and organizational characteristics) and (2) that leaping ahead to gain innovation benefits before being mature enough in realising a firm’s planning and automation capabilities could be a waste of time and effort. This research can be used as a benchmark for designing the various blueprints required to achieve different groups of benefits from ERP investments.

Item Type: Article
DOI/Identification number: 10.1108/BPMJ-11-2015-0162
Uncontrolled keywords: ERP, Orchestration Theory, Capability Theory, Benefits Management, IT Business Value
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Faculties > Social Sciences > Kent Business School > Business process/operations
Depositing User: Amgad Badewi
Date Deposited: 08 May 2017 15:36 UTC
Last Modified: 15 Jul 2019 12:55 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/61650 (The current URI for this page, for reference purposes)
Badewi, Amgad: https://orcid.org/0000-0002-8343-4167
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