Items where Author, Editor or other role is "Dick, Gavin"

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Number of items: 37.

Article

Tarí, Juan José, Dick, Gavin P.M. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26 (3). pp. 34-70. ISSN 2055-6225. (doi:10.1108/JSTP-10-2014-0230) (KAR id:54606)

Dick, Gavin P.M., Jukes, Andrew (2014) A chain of adverse consequences: The impact of medicine use reviews on pharmacists. Kent Business School Working Paper Series No. 286, . pp. 1-17. ISSN 1748-7595. (KAR id:47047)

Tarí, Juan José, Heras?Saizarbitoria, Iñaki, Dick, Gavin P.M. (2013) Internal and external drivers for quality certification in the service industry: Do they have different impacts on success? Service Business, 8 (2). pp. 337-354. ISSN 1862-8516. E-ISSN 1862-8508. (doi:10.1007/s11628-013-0198-6) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:35516)

Dick, Gavin P.M., Tarí, Juan José (2013) A Review of Quality Management research in Higher Education institutions. Kent Busines School Working Paper Series, 274 . ISSN 1748-5795. (KAR id:37512)

Dick, Gavin P.M., Heras?Saizarbitoria, Iñaki, Tarí, Juan José (2013) Benefits of Quality Certification in Hotels: The impact of motives and the usage of quality tools. Kent Business School Working Paper Series, 272 . ISSN 1748-5795. (KAR id:37514)

Dick, Gavin P.M., Heras?Saizarbitoria, Iñaki, Tarí, Juan José (2013) A Review of the Literature to understand Diversity in ISO 9001 adoption and the Achievement of benefits. Kent Business School Working Paper series No. 273, . (KAR id:37511)

Dick, Gavin P.M., Rayner, Charlotte (2013) Negative Interpersonal Behavior at Work: An Evidence Based Classification of Workplace Bullying. International Journal of Psychology and Behavioral Sciences, 3 (4). pp. 95-108. ISSN 2163-1948. (doi:10.5923/j.ijpbs.20130304.03) (KAR id:35407)

Dick, Gavin P.M., Rayner, Charlotte (2012) The Hidden Bullied. International Journal of Psychology and Behavioral Sciences, 2 (1). pp. 22-33. ISSN 2163-1948. (doi:10.5923/j.ijpbs.20120201.04) (KAR id:5126)

Dick, Gavin P.M. (2011) The influence of managerial and job variables on organisational commitment in the Police. Public Administration, 89 (2). pp. 557-576. ISSN 0033-3298. (doi:10.1111/j.1467-9299.2010.01874.x) (KAR id:23475)

Dick, Gavin P.M., Heras?Saizarbitoria, Iñaki, Molina-Azorin, Jose F. (2011) ISO 14001 certification and financial performance: selection-effect versus treatment-effect. Journal of Cleaner Production, 19 (1). pp. 1-12. ISSN 0959-6526. (doi:10.1016/j.jclepro.2010.09.002) (KAR id:33403)

Dick, Gavin P.M. (2009) Exploring performance attribution: the case of quality managment systems adoptions and business performance. International Journal of Productivity and Performance Management, 58 (4). pp. 311-328. ISSN 1741-0401. (doi:10.1108/17410400910950991) (KAR id:20773)

Dick, Gavin P.M. (2008) The influence of managerial factors on bullying in the Police. Kent Business School Working Paper Series No. 179, . ISSN 1748-7595. (KAR id:23476)

Dick, Gavin P.M., Heras?Saizarbitoria, Iñaki, Casadesus, Marti (2008) Shedding Light on the Causation Between ISO 9001 and Improved Business Performance. International Journal of Operations & Production Management, 28 (7). pp. 687-708. ISSN 0144-3577. (doi:10.1108/01443570810881811) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:22188)

Dick, Gavin P.M., Metcalfe, Beverley (2007) The progress of female police officers?An empirical analysis of organisational commitment and tenure explanations in two UK police forces. International Journal of Public Sector Management, 20 (2). pp. 81-100. ISSN 0951-3558. (doi:10.1108/09513550710731463) (KAR id:3115)

Dick, Gavin P.M., Brown, Jane C., Gallimore, Kevin (2002) Does ISO 9000 Accreditation Make a Profound Difference to the Way Service Quality is Perceived and Measured? Managing Service Quality, 12 (1). pp. 30-42. ISSN 0960-4529. (doi:10.1108/09604520210415371) (KAR id:5115)

Dick, Gavin P.M., Casadesus, Marti, Heras?Saizarbitoria, Iñaki (2002) ISO 9000 Certification and the Bottom Line: A Comparative Study of the Profitability of Basque Region Companies. Managerial Auditing Journal, 17 (1/2). pp. 72-78. ISSN 0268-6902. (doi:10.1108/02686900210412270) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:5117)

Dick, Gavin P.M., Casadesus, Marti, Heras?Saizarbitoria, Iñaki (2002) ISO 9000 Registration's Impact on Sales and Profitability: A Longitudinal Analysis of Performance Before and After Accreditation. International Journal of Quality & Reliability Management, 19 (6). pp. 774-791. ISSN 0265-671X. (doi:10.1108/02656710210429618) (KAR id:5118)

Dick, Gavin P.M., Metcalfe, Beverley (2002) Is the Force Still With Her? Gender and Commitment in the Police. Women in Management Review, 17 (8). pp. 392-403. ISSN 0964-9425. (doi:10.1108/09649420210451823) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:5123)

Dick, Gavin P.M., Brown, Jane C., Gallimore, Kevin (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (doi:10.1080/10686967.2001.11918937) (KAR id:5113)

Dick, Gavin P.M., Metcalfe, Beverley (2001) Exploring Organisational Commitment in the Police: Implications for Human Resource Strategy. An International Journal of Police Strategies and Management, 24 (3). pp. 399-419. ISSN 1363-951X. (KAR id:5122)

Dick, Gavin P.M., Brown, Jane C., Gallimore, Kevin (2001) ISO 9000 and Quality Emphasis: An Empirical Study of Front-Room Versus Back-Room Dominant Service Industries. International Journal of Service Industry Management, 12 (2). pp. 114-136. ISSN 0956-4233. (doi:10.1108/09564230110387498) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:5114)

Dick, Gavin P.M., Metcalfe, Beverley (2001) Managerial Factors and Organisational Commitment: A Comparative Study of Police Officers and Civilian Staff. International Journal of Public Sector Management, 14 (2). pp. 111-128. ISSN 0951-3558. (doi:10.1108/09513550110387336) (KAR id:5121)

Dick, Gavin P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X. (doi:10.1108/09544780010351517) (KAR id:23474)

Metcalfe, Beverley, Dick, Gavin P.M. (2000) Is the Force Wtill With You? Measuring Police Commitment. Journal of Managerial Psychology, 15 (8). pp. 812-832. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25711)

Reports and Papers

Dick, Gavin P.M. (2009) The influence of managerial and job related items on organisational commitment in the police. Working paper. University of Kent, Kent Business School (KAR id:23919)

Dick, Gavin P.M. (2009) Can the organisation and supervision environment influence both bullying and organisational commitment? Evidence from a police force survey. Working paper. University of Kent, Kent Business School, University of Kent, Kent Business School, Canterbury, Kent (KAR id:23920)

Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Tarí, Juan José (2008) Cause of Effect? ISO 14001 Certification and Financial Benefits. Working paper. Kent Business School, Canterbury Kent (KAR id:37759)

Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Casadesus, Marti (2006) Attribution Testing: Exposing the Influence of Reverse Causation in the Attribution of Better Performance to ISO 9000 Quality Management Systems. Working paper. KBS, University of Kent, Canterbury (KAR id:22072)

Dick, Gavin P.M. and Rayner, Charlotte (2004) Exploring the Bullying Construct: An Evidence Based Approach. Working paper. University of Kent, Canterbury, Kent (KAR id:5127)

Conference or workshop item

Dick, Gavin P.M., Tarí, Juan José (2012) A Review of Quality Management Research in Higher Education Institutions. In: Proceedings British Academy of Management Conference 2012. . pp. 1-33. British Academy of Management, London (KAR id:37761)

Dick, Gavin P.M. (2011) Bullying and Organisational Commitment: Common antecedents? In: Proceedings British Academy of Management Conference 2011. (168). British Academy of Management, London (KAR id:37760)

Dick, Gavin P.M. (2009) The influence of job demands and managerial variables on organisational commitment in the police. In: Proceedings British Academy of Management Conference 2009. . British Academy of Management, London (KAR id:37762)

Dick, Gavin P.M. (2008) Exploring Performance Attribution: The case of Quality Management Standards Adoption and Business Performance. In: Proceedings 13th ICIT Conference 2008. . ICIT, Hong Kong (KAR id:37763)

Dick, Gavin P.M., Casadesus, Marti, Heras?Saizarbitoria, Iñaki (2007) Attribution testing of benefits associated with ISO 9000: Evidence for counterintuitive causation. In: Proceedings British Academy of Management Conference 2007. . British Academy of Management, London (KAR id:37764)

Dick, Gavin P.M., Casadesus, Marti, Heras?Saizarbitoria, Iñaki (2006) Shedding Light on Causation between ISO 9000 and Improved Business Performance. In: Proceedings American Academy of Management Conference 2006. . American Academy of Management (KAR id:37765)

Dick, Gavin P.M. (2005) Management Standards Adoption and Business Performance: Towards a Theory of Performance Attribution in Bandwagons. In: Proceedings American Academy of Management Conference 2005. . American Academy of Management (KAR id:37766)

Dick, Gavin P.M. (2005) Towards a Theory of Performance Attribution in Bandwagon. In: Proceedings British Academy of Management Conference 2005. . British Academy of Management, London (KAR id:37767)

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