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Attribution Testing: Exposing the Influence of Reverse Causation in the Attribution of Better Performance to ISO 9000 Quality Management Systems

Dick, Gavin P.M. and Heras?Saizarbitoria, Iñaki and Casadesus, Marti (2006) Attribution Testing: Exposing the Influence of Reverse Causation in the Attribution of Better Performance to ISO 9000 Quality Management Systems. Working paper. KBS, University of Kent, Canterbury (KAR id:22072)

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Abstract

ISO 9000 Management Systems adoption (QCert) has proven to be a persistent and

attribute improved business performance benefits to it. The paper examines the

empirical literature. Tests for attribution of performance improvement are

illustrated to show how they influence the interpretation of results. The

European longitudinal studies and the role of reverse causation is shown to be a

The analyses cast doubt on any inference causality being drawn from the broad

performance since it indicates that the strongest direction of causality is that firms

firms are more likely to have superior performance. The findings have profound

shows QCert is associated with improved business performance. For researchers

and it demonstrates the potential confusion of attribution that can lead to the

development of flawed or incomplete theory.

Item Type: Monograph (Working paper)
Additional information: Working Paper No 115.
Uncontrolled keywords: Causality, ISO 9000, Performance, Quality.
Subjects: H Social Sciences
H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: John Smith
Date Deposited: 28 Aug 2009 10:31 UTC
Last Modified: 28 May 2019 14:49 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/22072 (The current URI for this page, for reference purposes)
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