Items where Author, Editor or other role is "Chen, Tom"

Group by: Creator's name | Item Type | Date | No Grouping

Number of items: 21.

Article

Chou, Cindy Yunhsin, Leo, Wei Wei Cheryl, Tsarenko, Yelena, Chen, Tom (2023) When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services. European Journal of Marketing, 57 (2). pp. 626-652. ISSN 0309-0566. (doi:10.1108/EJM-08-2021-0655) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107083)

Chou, Cindy Yunhsin, Leo, Wei Wei Cheryl, Chen, Tom (2022) Servicing through digital interactions andwell-being in virtual communities. Journal of Services Marketing, 36 (2). pp. 217-231. ISSN 0887-6045. (doi:10.1108/JSM-01-2021-0009) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107084)

Dodds, Sarah, Russell–Bennett, Rebekah, Chen, Tom, Oertzen, Anna-Sophie, Salvador-Carulla, Luis, Hung, Yu-Chen (2022) Blended human-technology service realities in healthcare. Journal of Service Theory and Practice, 32 (1). pp. 75-99. ISSN 2055-6225. (doi:10.1108/JSTP-12-2020-0285) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107085)

Fletcher-Brown, Judith, Turnbull, Sarah, Viglia, Giampaolo, Chen, Tom, Pereira, Vijay (2021) Vulnerable consumer engagement: How corporate social media can facilitate the replenishment of depleted resources. International Journal of Research in Marketing, 38 (2). pp. 518-529. ISSN 0167-8116. (doi:10.1016/j.ijresmar.2020.06.002) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107087)

Chen, Tom, Dodds, Sarah, Finsterwalder, Jörg, Witell, Lars, Cheung, Lilliemay, Falter, Mareike, Garry, Tony, Snyder, Hannah, McColl-Kennedy, Janet R. (2021) Dynamics of wellbeing co-creation: a psychological ownership perspective. Journal of Service Management, 32 (3). pp. 383-406. ISSN 1757-5818. (doi:10.1108/JOSM-09-2019-0297) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107088)

Harrigan, Paul, Roy, Sanjit K., Chen, Tom (2021) Do value cocreation and engagement drive brand evangelism? Marketing Intelligence & Planning, 39 (3). pp. 345-360. ISSN 0263-4503. (doi:10.1108/MIP-10-2019-0492) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107086)

Blasco-Arcas, Lorena, Alexander, Matthew, Sörhammar, David, Jonas, Julia M., Raithel, Sascha, Chen, Tom (2020) Organizing actor Engagement: A platform perspective. Journal of Business Research, 118 . pp. 74-85. ISSN 0148-2963. (doi:10.1016/j.jbusres.2020.06.050) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107089)

Chen, Tom, Dean, Alison (2020) Editorial. Journal of Service Theory and Practice, 30 (1). pp. 1-4. ISSN 2055-6225. (doi:10.1108/JSTP-01-2020-310) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107090)

Leo, Wei Wei Cheryl, Chou, Cindy Yunhsin, Chen, Tom (2019) Working consumers’ psychological states in firm-hosted virtual communities. Journal of Service Management, 30 (3). pp. 302-325. ISSN 1757-5818. (doi:10.1108/JOSM-03-2018-0077) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107092)

Roy, Sanjit Kumar, Shekhar, Vaibhav, Lassar, Walfried M., Chen, Tom (2018) Customer engagement behaviors: The role of service convenience, fairness and quality. Journal of Retailing and Consumer Services, 44 . pp. 293-304. ISSN 0969-6989. (doi:10.1016/j.jretconser.2018.07.018) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107093)

Georgi, Dominik, Chen, Tom, Fleck, Matthes (2018) A Sustainable Management Framework for City Administrations in the Age of Sharing. Academy of Management Proceedings, 2018 (1). Article Number 16251. ISSN 0065-0668. (doi:10.5465/AMBPP.2018.16251abstract) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107094)

Chen, Tom, Drennan, Judy, Andrews, Lynda, Hollebeek, Linda D. (2018) User experience sharing: Understanding customer initiation of value co-creation in online communities. European Journal of Marketing, 52 (5/6). pp. 1154-1184. ISSN 0309-0566. (doi:10.1108/EJM-05-2016-0298) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107095)

Suetrong, Prapatsorn, Pires, Guilherme D., Chen, Tom (2018) Conceptualising the effect of brand love on consumers' repurchase intentions for consumer products. Global Business and Economics Review, 20 (2). p. 213. ISSN 1097-4954. (doi:10.1504/GBER.2018.090073) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107096)

Chen, Tom, Ou Yang, Shirley, Leo, Cheryl (2017) The beginning of value co-creation: understanding dynamics, efforts and betterment. Journal of Service Theory and Practice, 27 (6). pp. 1145-1166. ISSN 2055-6225. (doi:10.1108/JSTP-12-2015-0257) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107097)

Conduit, Jodie, Chen, Tom (2017) Transcending and bridging co-creation and engagement: conceptual and empirical insights. Journal of Service Theory and Practice, 27 (4). pp. 714-720. ISSN 2055-6225. (doi:10.1108/JSTP-05-2017-0077) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107099)

Kleinaltenkamp, Michael, Plewa, Carolin, Gudergan, Siegfried, Karpen, Ingo Oswald, Chen, Tom (2017) Usage center – value cocreation in multi-actor usage processes. Journal of Service Theory and Practice, 27 (4). pp. 721-737. ISSN 2055-6225. (doi:10.1108/JSTP-04-2016-0074) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107098)

Hollebeek, Linda D., Srivastava, Rajendra K., Chen, Tom (2016) S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 47 (1). pp. 161-185. ISSN 0092-0703. (doi:10.1007/s11747-016-0494-5) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107091)

Hollebeek, Linda D., Conduit, Jodie, Sweeney, Jill, Soutar, Geoffrey, Karpen, Ingo O., Jarvis, Wade, Chen, Tom (2016) Epilogue to the Special Issue and reflections on the future of engagement research. Journal of Marketing Management, 32 (5-6). pp. 586-594. ISSN 0267-257X. (doi:10.1080/0267257X.2016.1144340) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107100)

D. Hollebeek, Linda, Chen, Tom (2014) Exploring positively- versus negatively-valenced brand engagement: a conceptual model. Journal of Product & Brand Management, 23 (1). pp. 62-74. ISSN 1061-0421. (doi:10.1108/JPBM-06-2013-0332) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107101)

Chen, Tom, Drennan, Judy, Andrews, Lynda (2012) Experience sharing. Journal of Marketing Management, 28 (13-14). pp. 1535-1552. ISSN 0267-257X. (doi:10.1080/0267257X.2012.736876) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107102)

Chen, Chien-Hung, Mort, Gillian Sullivan (2007) Consumers' technology adoption behaviour: an alternative model. The Marketing Review, 7 (4). pp. 355-368. ISSN 1469-347X. (doi:10.1362/146934707X251119) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:107103)

This list was generated on Fri Nov 22 19:52:33 2024 GMT.