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2007
| Soltani, Ebrahim, Lai, Pei-Chun (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11199) |
