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Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 190279637. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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