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‘Now that’s the feedback I want!’ Students’ reactions to feedback on graded work and what they do with it

Pitt, Edd, Norton, Lin (2016) ‘Now that’s the feedback I want!’ Students’ reactions to feedback on graded work and what they do with it. Assessment and Evaluation in Higher Education, 41 . pp. 499-516. ISSN 0260-2938. E-ISSN 1469-297X. (doi:10.1080/02602938.2016.1142500) (KAR id:54055)

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Since the introduction of the National Student Survey (NSS) in 2005, like many other institutions, the university where this study took place has expended substantial effort in improving the quality of feedback to students. However, despite much research, changes in pedagogical approaches and shifts in conceptual understanding related to feedback practice, assessment and feedback still receive the lowest satisfaction ratings in the NSS. Lecturers are discouraged when students fail to take note of their feedback, or sometimes do not collect assignments that have been marked. Understanding why feedback is not always acted upon remains an important area for researchers. This paper reports on an in-depth interview study with 14 final year undergraduates, reflecting on their perceptions of feedback written on marked assignments, by selecting examples of what they considered to be ‘good’ and ‘bad’ work. Findings suggested that emotional reactions play a significant part in determining how students will act on the feedback they receive, and the concept of ‘emotional backwash’ is introduced.

Item Type: Article
DOI/Identification number: 10.1080/02602938.2016.1142500
Uncontrolled keywords: feedback, emotional effects of feedback, feedback motivation, students’ responses to feedback, students’ use of feedback
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Faculties > University wide - Teaching/Research Groups > Centre for the Study of Higher Education
Depositing User: Edd Pitt
Date Deposited: 09 Feb 2016 10:31 UTC
Last Modified: 29 May 2019 16:58 UTC
Resource URI: (The current URI for this page, for reference purposes)
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