Online Retail Financial Services in a Changing World

Laffey, Des and Lowe, Ben and Gandy, Anthony (2015) Online Retail Financial Services in a Changing World. Service Industries Journal, 35 (10). pp. 499-501. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642069.2015.1048432) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1080/02642069.2015.1048432

Abstract

After the hype of the dot-com boom and the lessons which were learnt, financial services have seen the emergence of many successful innovations. Falling search costs through comparison websites, search engines and review websites have lowered information asymmetries enabling consumers to compare prices and products. The online environment has also changed dramatically with the emergence of social media, and in recent years mobile, and the challenges this poses for organisations. This special issue is thus topical and makes a contribution both to researchers who focus on online services, and particularly financial services, and to managers looking for guidance.

Item Type: Article
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > HF5351 Business
H Social Sciences > HF Commerce > HF5415 Marketing
H Social Sciences > HF Commerce > HF5548.32 E-commerce
Divisions: Faculties > Social Sciences > Kent Business School > Marketing
Depositing User: Ben Lowe
Date Deposited: 01 Jun 2015 20:13 UTC
Last Modified: 02 Jun 2015 11:32 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/48709 (The current URI for this page, for reference purposes)
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