Online Retail Financial Services in a Changing World

After the hype of the dot-com boom and the lessons which were learnt, financial services have seen the emergence of many successful innovations. Falling search costs through comparison websites, search engines and review websites have lowered information asymmetries enabling consumers to compare prices and products. The online environment has also changed dramatically with the emergence of social media, and in recent years mobile, and the challenges this poses for organisations.

This special issue is thus topical and makes a contribution both to researchers who focus on online services, and particularly financial services, and to managers looking for guidance.