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Soltani, Ebrahim (2007) Managerial Approaches to Service Quality Practices: Some Case Study Evidence. In: The 12th International Conference on ISO 9000 & TQM (12-ICIT), 9-11 April, 2007, Taipei, Taiwan, ROC. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11188)

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