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1999
Morris, Barbara (1999) Service management: Operations, strategy and information technology, 2nd edition. Review of: Service management: Operations, strategy and information technology, 2nd edition by Fitzsimmons, J.A.. International Journal of Service Industry Management, 10 (2). p. 263. ISSN 0956-4233. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |