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D

Dick, Gavin P.M. (2000) ISO 9000 certification benefits reality or myth? The TQM Magazine, 12 (6). pp. 365-371. ISSN 0954-478X. (doi:10.1108/09544780010351517) (KAR id:23474)

Soltani, Ebrahim, van der Meer, Robert, Gennard, John, Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X. (doi:10.1108/09544780410563329) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11212)

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