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Soltani, Ebrahim, van der Meer, Robert, Williams, Terry, Lai, Pei-Chun (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:11227)

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