Creutzfeldt, N. (2014) How Important is Procedural Justice for Consumer Dispute Resolution? A Case Study of an Ombudsman Model for European Consumers. Journal of Consumer Policy, 37 (4). pp. 527-546. ISSN 0168-7034. (doi:10.1007/s10603-014-9269-x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:98337)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication) | |
Official URL: https://doi.org/10.1007/s10603-014-9269-x |
Abstract
Recent EU legislation has mandated the extension of comprehensive coverage of consumer dispute resolution (CDR) throughout the EU. The extension of CDR has given rise to a range of questions about the theoretical and practical implications of these changes. The field of CDR is underexplored in academic literature and only a few studies provide an overview of this rapidly developing area. There is a need to base CDR schemes on empirical evidence to inform practice and to provide justice. Tyler’s procedural justice model of public compliance with the law might be beneficial in this inquiry. This exploratory study tests whether Tyler’s well-established normative model of social regulation holds true in the CDR context by applying it to the ombudsman. In doing so, this paper seeks to contribute to a richer understanding of how to assess consumer acceptance of an ombudsman model of CDR. The study finds that Tyler’s model cannot be fully translated to the UK ombudsman case study. The current dearth of comparative empirical evidence on the effectiveness of CDR in Europe fuels the need for further inquiry and re-evaluation of its theoretical foundations.
Item Type: | Article |
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DOI/Identification number: | 10.1007/s10603-014-9269-x |
Subjects: | K Law |
Divisions: | Divisions > Division for the Study of Law, Society and Social Justice > Kent Law School |
Depositing User: | Sian Robertson |
Date Deposited: | 06 Dec 2022 11:59 UTC |
Last Modified: | 05 Nov 2024 13:03 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/98337 (The current URI for this page, for reference purposes) |
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