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Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK

Creutzfeldt, N., Bradford, B. (2016) Dispute Resolution Outside of Courts: Procedural Justice and Decision Acceptance Among Users of Ombuds Services in the UK. Law and Society Review, 50 (4). pp. 985-1016. ISSN 0023-9216. (doi:10.1111/lasr.12234) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:98334)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL:
https://doi.org/10.1111/lasr.12234

Abstract

Attitudes toward legal authorities based on theories of procedural justice have been explored extensively in the criminal and civil justice systems. This has provided considerable empirical evidence concerning the importance of trust and legitimacy in generating cooperation, compliance, and decision acceptance. However, not enough attention has been paid to attitudes towards institutions of informal dispute resolution. This paper asks whether the theory of procedural justice applies to the alternative dispute resolution context, focusing on ombuds services. What are the predictors of perceptions of procedural justice during the process of dealing with an ombuds, and what factors shape outcome acceptance? These questions are analyzed using a sample of recent ombuds users. The results indicate that outcome favorability is highly correlated with perceived procedural justice, and both predict decision acceptance.

Item Type: Article
DOI/Identification number: 10.1111/lasr.12234
Subjects: K Law
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > Kent Law School
Depositing User: Sian Robertson
Date Deposited: 06 Dec 2022 12:17 UTC
Last Modified: 05 Nov 2024 13:03 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/98334 (The current URI for this page, for reference purposes)

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