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The role of ombuds - a comparative perspective

Creutzfeldt, Naomi (2020) The role of ombuds - a comparative perspective. In: Moscati, Maria F. and Palmer, Michael and Roberts, Marian, eds. Comparative Dispute Resolution. Research Handbooks in Comparative Law . Edward Elgar, pp. 380-393. ISBN 978-1-78643-302-2. (doi:10.4337/9781786433039.00036) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:98325)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL:
https://doi.org/10.4337/9781786433039.00036

Abstract

This chapter considers the development of the ombuds over the past two decades from a comparative perspective across a range of legal systems. The ombuds model has evolved and developed from a public sector institution that aims to scrutinize and improve governments’ accountability, to a model that provides dispute resolution for complex sets of problems. Distinctive types of ombuds have evolved to cater for different types of problems. I discuss three of these categories (1) public sector ombuds; (2) private sector ombuds; and (3) in-house or organizational ombuds. I argue that the ombuds is best understood by adopting a wide-ranging vision. It is not to be seen as an imposed or directly transplanted set of rules, but is best understood as a framework providing a set of tools with the ability to fit into an existing dispute resolution system or to become part of a developing one.

Item Type: Book section
DOI/Identification number: 10.4337/9781786433039.00036
Subjects: K Law
Divisions: Divisions > Division for the Study of Law, Society and Social Justice > Kent Law School
Depositing User: Sian Robertson
Date Deposited: 06 Dec 2022 11:36 UTC
Last Modified: 01 Feb 2023 11:41 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/98325 (The current URI for this page, for reference purposes)

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