Using Simulation to Improve the Customer Experience at Eurostar

Jones, William, Kotiadis, Kathy, Scaparra, Maria Paola, O’Hanley, Jesse R. (2020) Using Simulation to Improve the Customer Experience at Eurostar. Impact, 2020 (1). pp. 7-11. ISSN 2058-802X. (doi:10.1080/2058802X.2019.1703346) (KAR id:81510)

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Official URL: https://doi.org/10.1080/2058802X.2019.1703346

Item Type:	Article
DOI/Identification number:	10.1080/2058802X.2019.1703346
Subjects:	H Social Sciences
Institutional Unit:	Schools > Kent Business School
Former Institutional Unit:	Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Funders:	Innovate UK (https://ror.org/05ar5fy68)
Depositing User:	Jesse O'Hanley
Date Deposited:	03 Jun 2020 10:14 UTC
Last Modified:	22 Jul 2025 09:02 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/81510 (The current URI for this page, for reference purposes)

University of Kent Author Information

Jones, William.

Creator's ORCID:
CReDIT Contributor Roles:

Kotiadis, Kathy.

Creator's ORCID:	https://orcid.org/0000-0001-8004-5708
CReDIT Contributor Roles:

Scaparra, Maria Paola.

Creator's ORCID:	https://orcid.org/0000-0002-2725-5439
CReDIT Contributor Roles:

O’Hanley, Jesse R..

Creator's ORCID:	https://orcid.org/0000-0003-3522-8585
CReDIT Contributor Roles:

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