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Delivery of occupant satisfaction in the House of Commons, 1950-2019

Schoenefeldt, Henrik (2020) Delivery of occupant satisfaction in the House of Commons, 1950-2019. Buildings and cities, 1 (1). pp. 141-163. E-ISSN 2632-6655. (In press) (doi:10.5334/bc.57) (KAR id:81157)

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Abstract

Abstract:

The post-occupancy history of the House of Commons provides a unique case study on continual institutional learning about environmental control in public buildings. It sheds critical light on the nature of facilities management (FM) as a practice, and also challenges the traditional boundaries drawn between those responsible for the design, post-occupancy evaluation and routine operation of buildings. FM could not be confined to the technological operations administered by technical staff, but depended on collaboration with occupants and non-technical staff, enabling the integration of social and technological processes. Much understanding was based on ephemeral knowledge that staff had acquired through social interactions and practical experience. This paper illustrates how such practical knowledge of performance was acquired, retained and utilised in FM practice. This expanded approach is also critical for design consultants to gain more appropriate knowledge about the actual use and performance of buildings.

Item Type: Article
DOI/Identification number: 10.5334/bc.57
Uncontrolled keywords: parliament, house of commons, actor-network theory, organisational learning, outcomes-based design
Subjects: D History General and Old World > DA Great Britain
H Social Sciences > H Social Sciences (General)
J Political Science > JA Political science (General)
T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Divisions > Division of Arts and Humanities > Kent School of Architecture and Planning
Depositing User: Henrik Schoenefeldt
Date Deposited: 08 May 2020 15:22 UTC
Last Modified: 16 Feb 2021 14:12 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/81157 (The current URI for this page, for reference purposes)
Schoenefeldt, Henrik: https://orcid.org/0000-0002-1768-0255
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